Enterprise Drivers License Office

​ Enterprise DMV 200 W North St Enterprise, OR 97828 Going East/West • From eastbound or westbound I-84, take the La Grande exit (Exit 261). • At the end of either off ramp, turn RIGHT (northeast) on Island Ave (OR-82). • Continue northeast on Island Ave, aka the Wallowa Lake Hwy (OR-82). • Travel approximately 65 miles on OR-82 to Enterprise. • As you approach Enterprise OR-82 becomes North St. • Continue on North St into Enterprise. • In Enterprise, the DMV office is located on the right-hand side of North St, next to Subway, about 4 blocks past the Safeway store.

• There is limited or no parking available for large vehicles or vehicle combinations. Going South • From southbound 1st St (Hwy 3), turn RIGHT (west) on North St.

• Turn immediately LEFT into the DMV/Subway parking lot. • The DMV office is on the corner of 1st St and North St next to Subway. • There is limited or no parking available for large vehicles or vehicle combinations. Going North • From northbound River St, turn LEFT (west) on North St. • Travel west on North St for about 1 block.

Driver License services are offered on a first-come, first-serve basis, and closing times vary depending on customer volume. Search for an issuing office by county or zip.

• Turn LEFT into the DMV/Subway parking lot. • The DMV office is on the left-hand side of North St near 1st St next to Subway. • There is limited or no parking available for large vehicles or vehicle combinations.

Enterprise History Enterprise Rent-A-Car was founded in 1957 by Jack Taylor as Executive Leasing Company. The company began in St. Louis, MO with 7 vehicles. By 1962, the company had 17 vehicles and expands into the rental car market.

In 1969, the company name is changed to Enterprise Leasing Company. By 1989, there were over 50,000 cars in service. The company name again changes to Enterprise Rent-A-Car. In 1993, the company expands to Canada with an office in Windsor. They expand to Europe the following year.

In 1995, the company opens its first airport location. In 1996, Enterprise becomes the largest rental car company in the US.

In 2002, the company opens its 5,000th rental location. In 2007, the company acquires Vanguard Automotive Group. In 2008, the company launches WeCar, a college campus carsharing program. The program was a success and was rebranded in 2013 as Enterprise CarShare. As of 2012 the company had 100 carsharing programs in 30 states and Canada.

Carshare features electric cars and hybrid cars, such as the Chevy Volt. In December of 2015, Uber teamed up with Enterprise, who agreed to rent vehicles to Uber drivers for a standard flat fee each week. This is a pilot program which began in Denver.

If successful, the companies hope to expand this program to all 50 states. The company had annual revenue in 2015 of $18.1 billion and more than 83,000 full time employees.

Today, Enterprise is the largest car rental company in the world. After going back and forth between my insurance and the park slope location for about 3 hours, I was finally able to get my reservations straighten out.

I got to the location and found the most arrogant and insensitive person on earth. Mike the manager. He wouldn’t release the car to me because HIS machine wasn’t working. I expressed how bad I need the car for an exam for the next day, hoping he’d have some compassion but I think a wall would’ve had more sympathy than him.

He’s an absolute disgrace to human beings and the worst representation of Enterprise. Wow, read a lot of negative reviews on herebut my experience was actually a good one. I took my sister to the Universal City location today to find a car rental and was greeted by an employee by the name of Tyrie Prince. Prince quickly found us a nice,clean and affordable car while being courteous and professional at all times,but I will tell you that this guy is hilarious.

I believe he is a valuable asset to your company and should be recognized for his customer assistance, maybe a position in management where he could retrain some of these other employees that everyone on this site are complaining about. We left Enterprise satisfied & will be returning back in the future.

Keep up the great work Mr.Prince. I was in an accident on 11/27/17 where I was rear ended by another vehicle. Their Insurance company put me in a rental while my vehicle is getting fixed. I went and picked up the rental from my local office and to my surprise when I asked my daughter to open the glove box and hand me the owners manual she found a pair of dirty panties.

I was horrified yelled for her to drop them and immediately gave her a bleach bath. The panties had some “fuzzy balls” and car keys attached to them. I also found a title to another unknown vehicle when I pulled the sun visor down. In the day light you can also see feet prints on the inside of the windshield when the suns hits it. I don’t want to know what was done in this car and what me and my children have been exposed to after being placed in such a dirty vehicle. I called my enterprise office and spoke with Unique who proceeded to tell me that it must of came from the shop like that. If it is coming from the shop like that what kind of car rental place are they running!!

He then told me to take time off from work to bring the rental back so he can clean it. I have already missed work due to an accident and could not miss anymore. I asked Unique to have the manager of the store call me and he stated he would. I still have not heard back from them and it has been over 24 hours. Not to mention that now my daughter is traumatized from playing with the dirty panties. This is the most unprofessional experience with my rental I have ever experienced. I would have to recommend if you are in a car accident and your insurance company wants you to use enterprise ask for another rental agency.

At least if you are referred to 1361 E Little Creek Rd. Norfolk VA 23518 757-583-7700. Enterprise SUCKS! My husband and I were in a wreck on the 17th of this month. A young girl hit us in the a** end. Her insurance was going to rent us a car while ours is being fixed but because we don’t have a bank debit card for the $50 deposit they Enterprise wouldn’t do it. They say they can’t accept prepaid debit cards, cash or card in mine or my husband’s mom’s name.

My mom even offered to give $100 and still no. I rented a car from the Gadsen office a year ago and they allowed me to get a Green Dot card and put the $50 on it. This is our only means of transportation for work and school. Y’all SUCK at working with people and I will no longer rent from y’all or suggest y’all to anyone! Enterprise Cares. April Young, our debit card policies are in place for loss prevention and risk management reasons. Because debit cards are not backed by a secure line of credit, our locations require additional documentation for security purposes.

This policy helps keep costs and rates low. If you’d like to speak with us further, please email ehiescalationscc@ mailca.custhelp.com with your contact information, exact rental office location, rental reservation number and the details above so we can address this situation. My husband rented a vehicle at the 14833 south military trail Delray Beach Fl 33484 with enterprise this weekend for my birthday. He popped the trunk open and there was roaches everywhere! It was disgusting.

We get in the car the cup holder was full of roaches also, the dash board had roaches. They were everywhere. So I called corporate Saturday someone picked up and said I would get a call back Monday. Today is Tuesday evening still no call no email. I even called the location to complain.

She couldn’t do anything about it. This is absurd, I have been renting cars with enterprise for many many many years since 2008. I have never had any problems that would require me to call. But this right here is unacceptable.

The fact that the reps at the location didn’t apologize when the car was returned or even when I called was disrepectful and rude. Enterprise Cares. To whom it may concern, I am writing this letter to make you aware of dangerous situation my family and I was subjected to by the Manager Jake at the Raynham location. On Monday November 20, 2017 I received a call from Dylan, customer service representative for Raynham location who stated that I owe $208 I explained to Dylan, that I will pay on Friday November 24, 2017. On Friday November 24, 2017 at 4:30 I received a miss call from enterprise the Raynham location. On Saturday November 25, 2017 I contacted the Raynham location I spoke to Jake, who stated that he was the manager. I informed Jake that I wanted to make a payment.

And that I didn’t have time to go to the bank because I got off from work at 7:00 p.m. Friday night. Jake, then explained that the vehicle was reported stolen. I informed Jake, that I have been in commination with the branch since the start of the contract. And that I could not believe this happen because I missed 1 call from Jake. I also explained to Jake, that I spoke to Dylan, and we agreed to return the vehicle on Monday November 27, 2017.

I inform Jake, that my husband was at work with the vehicle. At this time, I ask to speak to a supervisor Jake stated that he is the manager. I then asked Jake to provide me with a complaint phone number, which he gave. Jake the being to antagonize me by asking do I want his employee ID number. I expressed to Jake, that this is disappointing and very unprofessional due to the shortness in time. After speaking to customer service complaint representative on Saturday November 25, 2017 she told me not to return the vehicle until I speak to the regional manager. On Monday November 27, 2017 I contacted the customer complaint department.

I expressed my concern regarding the vehicle being reported stolen, and that I have not received a call from a regional manager to advise on my next step. I also expressed my concerns and how unsafe and traumatizing it would be riding in a stolen vehicle. At that time the representative suggested that I return the vehicle immediately, because Raynham has started the process of reporting the vehicle stolen. I explained to the representative that I didn’t feel comfortable returning the vehicle to the Raynham location. I told her that I previously rented from Fall River on many occasion and never had an issue.

The representative stated that would be fine. I informed the representative that I would need to keep or get into another rental the representative stated that I could rent again. And that I was not on the don’t rent list. Retuning the rental was a breeze thanks to Dave the manager at the Fall River location.

I was informed that I could not rent from Fall River, because it’s not my local branch. I paid the balance due on the rental. The manager from Fall River contacted the Raynham location manager to verify if I could rent from the Raynham location.

Jake stated that he did not feel comfortable renting me a car because I yelled at him on Saturday November 25, 2017. After Jake told me that the vehicle was reported stolen. I cannot express the seriousness and how unsafe, dangerous and traumatizing it would have been for my six-year-old son to be pulled over with guns drown, because the vehicle was reported stolen for a lack of communication for less than 24 hours.

This has been an unfortunate situation. I missed one call from Jake, and the car is reported stolen. Enterprise rents to many families with children there must be a secure a policy in place that protects your customers from hateful and bias employees.

“Only because Jake stated that I was going on the do not rent list.” Not to mention the situation could have turned into a dangerous one for my family. I not sure why I was treated like a criminal?

I have been renting from enterprise sine 2003 I have been a loyal customer since then and hope to remain one. I have never had any issues with service or professionalism.

Disappointed Customer If you have any questions or concerns please feel free to contact me at 857-615-XXXX. Enterprise Cares.

I made a reservation on Monday, called this morning to confirm Noon pickup today. Took off work to drive 45 minutes to nearest Enterprise. Lo and behold, the car wasn’t even there. Had to wait 20 minutes for it to show up. Granted, i reserved a compact car (done many times in the past) for a 6 hour drive to a funeral with my 2 grown sons.

A Ford Fiesta hatchback shows up. I’m 5’6″ and there is no way i can ride in the back seat behind grown men unless i cut my legs off. “There is 5 head spaces” said the Enterprise lady”yeah but not 10 leg spaces” i replied.

Needless to say, i won’t do this again. The car hatch is so little there won’t be any room for luggage, etc.

Not that it matters. Because the three of us can’t even fit in the car. When my oldest son got in the car, the back of his seat was literally touching the back seat. Looks like I’ll be driving either further away next time to pick up a rental from ANY OTHER CAR RENTAL, and NOT ENTERPRISE. Would have been happy to upgrade or gotten a different car — “BUT THAT IS THE ONLY ONE WE HAVE” How do you only have 1 car to rent???

So if you don’t make a res. Then i guess you’re just out of luck. 6 hours folded up like a pretzel, Yay!

Enterprise Cares. I’ve been trying to get in contact with Joanna Heathcoat since September 12 2017. I have emailed and called numerous times!

I reside in the.county of Riverside. I rented from enterprise from April 2017 to September 2017 At $1000+ a month for 6 months! No break in contract. I was late renewing my monthly contract by 4 days and was placed on a Do Not Rent list for 2 years!!! Is this how enterprise shows a loyal customer who has spent thousands in a matter of months, just how much they care? I deserve better than this!

Enterprise Cares. NOTICE REPLIES ON ALL COMPLAINTS BUT MINE!!!!!!

Never Rent from Enterprise again!! This sorry company doesn’t have the decency to adjust their mistake and are ignoring our plea for help. DO NOT RENT FROM ENTERPRISE.

Go with their competitor. What happened to me, could easily happen to you. Enterprise is responsible but so far, haven’t owned up to their mistake.

Still waiting on them!!!! I rented a vehicle from the 7440 W Cactus Rd Ste A7, Peoria, AZ, office. Then on, I was involved in a hit and run accident and was left on the side of the road. Police were notified and took me to the hospital while the car was towed to a lot in Benson, AZ. Before towing, the police officer noted the items left in the car on his report.

Now, that I am trying to retrieve the items left in the car, no one seems to know what happened to them. The car was NOT returned to a branch location and from the time the vehicle left my hands, I could not get into the car if I wanted. It now became Enterprise’s situation to deal with. I was taken to the ER but when I went to retrieve my items, I kept getting the run around. One of the important items left inside the vehicle, was my prescription sunglasses. I called the branch where I rented the vehicle and the manger, Emiliano Martinez, said that “no items were left in the vehicle”. I explained to him how important the glasses were and that I had documentation regarding the items left inside the vehicle.

He said, “he would call me back”, but didn’t. I later took documentation to that branch location and he made a copy of the vehicle removal report and then said, “he’d call me back before 4pm”. He called me back, however, he did not resolve my problem. Again, he gave me a phone number of another lot the vehicle went to. I tried calling this auto body shop but, I can NOT get this shop to call me back. Again, not sure why I am having to do all this investigating when it is Enterprise’s issue to resolve!! In the meantime, I went into the branch location again because I was not getting messages returned for calls to update Emiliano, but, when I got there, I ran into the area rental manager in the parking lot.

His name is, Matthew Trautman and again I explained the whole situation. He stated that “he’d call me back by 4pm”, after checking a few things.

He DID NOT!!!! What is going on?? The responsibility of Enterprise is to hold items left in a vehicle when it is involved in an accident and towed to a tow yard. This is especially true when you can’t have access to that vehicle in the tow yard cause, you are not the vehicle owner!! We need resolve ASAP!!!

I will NEVER rent from Enterprise again!! NOT EVER after this ordeal!!! Enterprise Cares. I am a frequent customer of Enterprise Rental. I left my personal vehicle at an Enterprise Rental site lot with their permission.

When I returned from my trip to return the rental vehicle my personal vehicle was destroyed. One of the local Enterprise employees drove a rental vehicle into it. The offer from the Enterprise insurance copy is not even enough for a down payment on a replacement vehicle.

I asked whether I can purchase an Enterprise vehicle at a discount to replace my vehicle and I have been told to contact Corporate. I did and have since been given the run around. Is this how a $20billion company treats it’s customers? Enterprise Cares. I rented a vehicle from the 7440 W Cactus Rd Ste A7, Peoria, AZ, office. Then on, I was involved in a hit and run accident and was left on the side of the road.

Police were notified and took me to the hospital while the car was towed to a lot in Benson, AZ. Before towing, the police officer noted the items left in the car on his report. Now, that I am trying to retrieve the items left in the car, no one seems to know what happened to them. The car was NOT returned to a branch location and from the time the vehicle left my hands, I could not get into the car if I wanted.

It now became Enterprise’s situation to deal with. I was taken to the ER but when I went to retrieve my items, I kept getting the run around. One of the important items left inside the vehicle, was my prescription sunglasses. I called the branch where I rented the vehicle and the manger, Emiliano Martinez, said that “no items were left in the vehicle”. I explained to him how important the glasses were and that I had documentation regarding the items left inside the vehicle. He said, “he would call me back”, but didn’t.

I later took documentation to that branch location and he made a copy of the vehicle removal report and then said, “he’d call me back before 4pm”. He called me back, however, he did not resolve my problem. Again, he gave me a phone number of another lot the vehicle went to. I tried calling this auto body shop but, I can NOT get this shop to call me back. Again, not sure why I am having to do all this investigating when it is Enterprise’s issue to resolve!! In the meantime, I went into the branch location again because I was not getting messages returned for calls to update Emiliano, but, when I got there, I ran into the area rental manager in the parking lot.

His name is, Matthew Trautman and again I explained the whole situation. He stated that “he’d call me back by 4pm”, after checking a few things. He DID NOT!!!!

What is going on?? The responsibility of Enterprise is to hold items left in a vehicle when it is involved in an accident and towed to a tow yard. This is especially true when you can’t have access to that vehicle in the tow yard cause, you are not the vehicle owner!! We need resolve ASAP!!! We will escalate this to the BBB, our local help desk from our TV news, and other avenues, if it deems necessary.

We will give you a few days to answer otherwise, we will resolve through other means. I will NEVER rent from Enterprise again!! NOT EVER after this ordeal!!! Enterprise Cares. I am a Platinum Level Enterprise Business Renter and have been renting frequently from Enterprise since 2012.

This is about to change and I am at the point of never ever renting from Enterprise again. That decision may change depending on the outcome of the redress I find following this complaint. My complaint is with Rental Agreement – 76580, Ref # – 8ZX8T9.

I had it on a long-term rental for a month. This was my second month long rental. Towards the end of my rental period I realized that I would need to keep the car for at least another month. On Monday, Oct 9th, I walked into the branch, and explained that I needed the car for another month and asked what I needed to do. I spoke with the Assistant Manager at the branch.

She said that she would need to take a look at the car. It so happened that my wife and I were switching cars that evening as well, with her leaving for a class she teaches at the local Y in the rental and I was to take our two kids home, after their karate class next door to the Enterprise office, in our van. Since it had been quite busy at the branch and about 15 minutes had passed I found that my wife had already left for the Y. I explained that to the Asst Manager and she said not to worry and that all I needed to do was to bring the car in so that she could give it a look over. She asked me to come back in later that week. She never mentioned anything about the process or the consequences of bringing it in later that week.

As I have been dealing with this branch for five years now, I had no reason to even doubt that they would take care of the matter. I took the car back on Friday, Oct 13 to have them look the car over.

I was told that the agreement had to be closed and another one opened at the new rate. Even at that point, I had no idea of what was going to happen next and I was fine with everything so far. What happened next was a SHOCK!!! I receive an email on my phone and when I happened to glance at the phone I realized that it was the Enterprise bill for the rental that was just closing. When I opened the email I was shocked to see that I had been charged for a month and then charged for an extra week which was 33% of the monthly fee. That just did not make sense. I told the gentleman who was working on the new reservation that this was not correct.

I explained that I had discussed the matter with the Asst Manager. Besides, I was taking the very same car for another month on the monthly rate. The charge for the week was just not correct and unjust!

They said that they had been trying to reach me all week. That was a LIE!!!

I went back and checked for voicemails and call logs. Call log attached (below) for the period in question. The Asst Manager was utterly useless. She developed amnesia. She did remember me coming in but said that I should have known that I cannot rent a car for more than a month. Her attitude was disrespectful and uncaring. She had the attitude of “Oh well.I don’t give a sh%t!”.

The gentleman who was helping me continued to be very helpful. He told me that he would talk to the manager and get the paperwork changed and the charge on the weekly rate refunded. I said that I would simply return the car now and walk out of there and never come back. He assured me that he would talk to the Manager and get it taken care of. Later that week when I was there for the kids karate class I happened to walk in and ask that gentleman why I had not received the call. He said that the Manager was still on vacation and would call me after she got back. Till date, I have not received the promised call.

If Enterprise does not train their employees on proper customer service, then you will soon not have loyal customers anymore. Enterprise Cares. I am a former Enterprise employee and frequent renter, that is to say that since January 2010 I had a total of approximately 80 rentals to date, October 30, 2017.

I am economically challenged and so I can only afford to do the “weekend special, $9.99 per day” rentals, but do this consistently as your records will indicate. Enterprise branch in question: 5101 S. Tamiami Trail, Sarasota, FL 34231 During my last rental return on September 18th, 2017, I booked a NEW “weekend special” reservation with what appeared to be someone new and felt very uncomfortable about it. The branch was busy at the time and knowing the branch mgr well, I decided to report my doubt to him on that all on the next rental day, that being October 27th, 2017. However, branch manager was not in that day and somebody totally INEXPERIENCED “worked” my reservation to the tune of $72.10! I was in total shock and fought back, but a “new” Asst. Mgr and existing Asst.

Mgr started traumatizing me in an “over the barrel” arugmenting style that this that and the other thing bla bla bla bla whatever else would not “allow” the weekend special rental referred to earlier. I argued with the “new” Asst. Mgr and convinced her to discount my rental down to $60.00 something, but this was not done to make it stick, I still was charged the $72.10 today, October 30, 2017. As referred to earlier. Here however is the KICKER, and it is this: the management TRAINEE who worked my rental neglected to properly swipe/register my credit card on Enterprise’s computer and so I was out all weekend driving this rental car UNINSURED!!!!!!!!! Why do I know this?

Because when I returned the car today, comfortably before due time as usual, I was asked for my credit card. This never happened before but I was told that my credit card was NOT REGISTERED with Enterprise, iow, it was not properly SWIPED to register the data on it needed to make the rental stick Apparently, the newbie management Trainee neglected to properly swipe and process my credit card and DID NOT. Anything could have happened to me, while I was UNINSURED out on the road because and because of this very negligence could have been responsible for thousands and thousands of dollars had anything happened. I am a 40-year driver with NO ACCIDENTS over that time period and am in a habit of consistently driving cautiously, especially more so while behind the wheel in a RENTAL CAR!!!!

Returning the car today, branch manager was back and by hook or by crook tried avoiding confrontation with me on the rental and the conduct of his subordinates I wanted to address. I however cornered him and, as a 25-year legal profession veteran had him over a barrel on every arugment as he went around and around in circles trying to talk his way out of the confrontation while at the same time trying to tell me that “because of this and that, we had to charge more for this rental and as for unregistered credit card by the “newbie”, all he said was “sorry ’bout that” bla bla bla bla – but I believe he surely KNEW what impact this really had on me and my lacking insurance safety out on the road to say nothing of the corporate office at Enterprise! First, I want this rental reduced to the usual $55.00 that it costs which you can ascertain from YOUR records and how are you going to compensate me for the AFTERSHOCK still in my bones with regard to the UNSWIPED/UNREGISTERED credit card at the beginning of the rental which had me out all weekend driving an enterprise rental car U N I N S U R E D this was YOUR car enterprise!!!

Some of us economically challenged, loyal rental customers out here are not rolling in dough as Enterprise is, thanks to us loyal customers year in / year out. One more thing: while you now have your branch employees using “Tablets”, PAPER COPY printout rental agreements are NO LONGER PROVIDED to the rental customer as a courtesy, a paper copy a police officer conducting a traffic check would ask to see as evidence that the person driving the rental car is not a thief!!!!! Paper copies will only be given if the rental customer “asks” for it Not everyone carries a phone adequate enough supporting “digital” car rental agreements YOUR LIABILITY IS WOBBLING HERE Enterprise! Enterprise Cares. Very first time I’ve EVER had to rent a car and it has been a NIGHTMARE!!!

I had to rent for a month because my engine went on my vehicle and I CANNOT give any positive feedback with the branch I rented from! If there is anyone I can speak to I would greatly appreciate it. I am a single mother of a 12yr old, making barely enough to survive, my father passed away and left me with his house so my son and I would have a place to live but there is a mortgage I have to pay. This branch had ZERO communication skills, not with me or with eachother, they’ve double charged my card putting my in a NEGATIVE of $229.41, said they would call me more then a hand full of times since I started renting from them on September 25th, NO ONE has ever called me. I’ve had to call them.

They refunded $190 after I called twice for 2 different charges made to my card, Saturday the 21st I was told by JOE that the monthly rental would be $1,314 & someone would call me on Monday the 23rd to see how I would like to pay the remaining balance for $40, BUT NO ONE CALLED and charged the same card which put my account more into a NEGATIVE! When I called to discuss this matter with a Manager on Monday I was told they would refund the $40 and that would be ALL that I owed on Wednesday the 25th when I would be dropping it off. When I went to return the car on Wednesday, they asked how my service was and I told them the truth, she went and spoke with her manager, came back and said “we will take $202 off and all you’ll owe is $40 today”.

I questioned her as to where she got $202 from and that I was told on MONDAY from the manager that all I would owe is $40, so they weren’t helping me at all. They never updated the system to read monthly, the Manager came in and squared things up and actually took so money off to where I OWED NOTHING and I would be getting.56 cents back! BUT WAIT I woke up this morning to check my bank account and they TOOK $406.76!!!! They were taking money, refunding, taking, refunding. As of Wednesday I didn’t owe anything I had went on my account, checked the dates of when they took money added it up and when the refunded money and it equaled out to them owing me.56 cents!

HOW IN THE HELL did they find a way take $406.76!!! I WAS TOLD WEDNESDAY the 25th that I owed NOTHING!!!! So needless to say because of this ENTERPRISE Branch my bank account is NOW negative even more with bank fee’s because of ENTERPRISE constantly taking money!

I HAVEN’T BEEN ABLE TO BUY FOOD FOR MY 12YR OLD SON OR MYSELF IN 2WKS BECAUSE OF THEM! Enterprise Cares.

Approximately one month ago I had the worst experience somebody could have. I had the unfortunate experience to tri to rent a car thru Grange insurance company with enterprise at your Lebanon Ohio office.I spoke to them twice on the phone to verify that we were on the same page my adjuster from Grange also spoke to them.my rental was to be at the dealer at 9am,not ther also it was to be a certain model.I called the Lebanon office they said it was handled thru a different office. I would say that this is not rocket science and such poor customer service and miss management and poor services make Hertz look like a real winner.I would advise a person looking for a rental to go to any other source.

Poor way to due business. Enterprise Cares. I have been an Enterprise loyal customer for the past five (5) years. Think about this, just this year alone with the exception of January I have had different rental cars all from Enterprise until this present day. I had to change to different Enterprise locations due to the customer service issues I have encountered. I have been renting cars because I lost mine and I need a vehicle for job and personal purposes.

On May 31st, 2017, I had a rental agreement for a Red Toyota Corolla, License #DFJV41, Vehicle #7NL6CF, which I extended up to August 25th, 2017. Same date (8/25/17), I get a new vehicle rental, white Chevy Impala License #GHSK50, Vehicle #7M59VN. This is the vehicle that I have in my possession at the moment. Even though I received two different emails with the contracts for the vehicles listed above and on the dates mentioned, I don’t know what was done internally at the Enterprise office that I have been receiving calls letting me know that I had the Chevy Rental since June and that I don’t have a contract for it. I returned calls and expressed in each of them that I was in a job training out of town and that I would be back on 10/27/17. The last call I made was on 10/16/17, the Representative Chris informed me that he will notate the account so I will not receive any more calls until the 27th of October which again was the date that we agreed on to do the contract. Today 10/19/17, my daughter received a phone call from Christie Guerreri (not sure about spelling) from Headquarters informing her that they had not seen me since June and they were going to report the car stolen.

My daughter tried to explain that I did not have this Chevy Impala since June, because I got it on August 25th, and she said that she understood but I had that car since June, so obviously, she didn’t understand. I was called to bring the Toyota in and to get a new contract, and I DID IT again on 08/25/17. This lack of communication and notating accounts is the BIGGEST ISSUE Enterprise has and that I have encountered throughout all these years. Headquarters looks at an account and doesn’t see any notations of the conversations the reps have had with the customers and they call with bad attitudes, without corroborating information and threating like the customer handles their own account and is in the wrong. I am not an employee at Enterprise and I don’t know what was done on August 25th when I got my new rental agreement for the Chevy Impala that was emailed to me on that date.

But, I obviously went to the Enterprise location at 2090 N State Road 7, Hollywood FL 33021 and I did my part, which was to bring the car in and renew my rental. Someone made a mistake in that office and didn’t change the dates on the agreements or something, but, I do not appreciate the way this situation has been handled and the way I have been treated, like I am an irresponsible person and not complying with your company rules. As nervous as I am after my daughter informed me that the car rental that I agreed to renew on 10/27/17 was going to be reported as stolen, I am leaving my job training and heading to an Enterprise office. I want to express how belittled and insulted your company made me feel, as if I am a thief. After all these years of loyalty, this my reward. Enterprise Cares. DO NOT AND I REPEAT DO NOT rent from this sorry a** company.

My vehicle went in the shop and being it is still under warranty the company I bought my car from is paying for the rental. I have to put my card on file and I don’t know why being that ford is paying for the car. I’m sure that ford uses enterprise for all their warranty work and u would think between the two of them they would have things figured out being they use rhem for all there warranty work like I said. Once I finally do get my loaner vehicle on my way home that’s less than 20 miles away the damn gas light comes on are u freaking kidding me!!!!!! Oh did I mention they didn’t pick me up like they were suppose to grrrr. So 2 and half hours later after supposidley being picked up I show up at the branch then I’m informed they have ro go get the truck from the shop.

I have to wait around another half hour for them to go get it. You telling me that over 2 hours from when I was suppose to be picked up they still don’t have the vehicle at the branch.

Then I call corporate and I’m told a manager would call me in 3 to 5 business days are u FING kidding me again this needs to be resolved now not in 3 to 5 days. F enterprise. Enterprise Cares. Disappointed In Columbia, TN.

I rented an Audi A4 in Columbia, TN when my wife’s car was in an accident. They were very friendly. The staff told be that they needed to have my credit card on file to rent the car even though my rental was being paid for by USAA. They said they would only charge 1.00 on my card. On the last day (6 Oct) of my rental, I stopped by your office in Columbia to see if I could assist you in returning my rental.

I offered to drive up with one of your drivers to pick up my car at the Auto Body Advantage in Thompson Station, TN. They just told me to take the car up and drop it off. I did as instructed.

I dropped the car off with the gas tank full to what I had been given. Today is the 18th of October. I checked by bank account and found out that Enterprise had charged my credit card $532. Thx Trustudio Pro Download Creative there. 66. When I called the manager (Patrick Jackson) said that he said I had an overdue bill.

He informed me that USAA would only pay for my car through the 6th of October. I told him that I had turned the car in on the 6th of October. I asked why he can’t called me prior to making the charge.

And he said he had phoned (at 8:55 AM). I said that I hadn’t spoken to anyone. He said that he had to charge me. I then asked if he had phoned the Auto Body Advantage when the car was dropped off (he knew the location of where the car had been repaired as well as where the car had been dropped off) and he said no. Well Patrick zeroed out my bank account, I was charged and overdraft fee from my bank, and my account still does not reflect my credit on my account.

I had returned the car on the 6th of October and did not have an outstanding bill with your company. I have rented from your company for over 30 years. Total Irresponsibility. He tells me that he is the new manager.

Doesn’t seem to have the skill set to make common sense managerial decisions. I sure would like to have someone contact me to resolve this issue. I can be reached at hifiguytn60@ yahoo.com. Enterprise Cares.

Tried to rent a car from your Douglasville GA office. But, when I arrived at the office. There where NO cars available. And I stood there, for 3-4 minutes, before being acknowledged!! They were waiting for some to come in, but didn’t have a clue when. Then instead of apologizing, your Mngr was complaining about “Corporates’ Fault”.

Like I care!! I then called your “corporate” office and talked with your customer service person, who said the Regional Mngr would be calling me. That didn’t happen either. What a rag tag example of a business, you all run. Don’t bother responding to this either, heaven forbid you’d have to go out of your way.

I’m done with Enterprise. Never, and I mean Never Again!!! Enterprise Cares. This incident happened in 2015 I’m still in disbelief I finally decided to write this complaint. It was February 28th I rented a car from Enterprise in Mt Olive NJ. Drive to Florida to pick up my son from College.

While I was talking with the associate I told him where I was heading. He never told me there would be charges for miles. Did not know my self cause I was a regular renter and I’m still a regular.

Except Ive never drive that far with a Enterprise car rental. I was told what the cost would be or the day which was fine nothing was mention about miles that I would be charge going out of state.

Mind you I’m not a rich person even if I was I would have rented from BUDGET. Upon return I was shocked when the rep told me how much it cost to rent the car by this I did used my husband visa car to hold for payment so of course I had no choice my credit card was charged a total of $645.46 cents for 3 days. I was livid nothing I could do I was livid.

I called over and over spoke with managers customers service employee waiting for a manager to call me or even a letter if some sort. Nothing until this day. I’m still in shocked. Even though I still rent cars from Enterprise I know deep down I was ripped off. How can get my money Mack to my Visa card. I will be waiting for a response.

I can be reached at 908 652 XXXX. Enterprise Cares.

I rented a enterprise car in Germany, and it is haunting me 4 months later. They said I received a violation while in the rental, and I asked for evidence and it was provided. Then Enterprise charged me $20. EUR for them providing the information to the Parties writing the Citaion. The ticket is only $30 EUR, but Entperise charges $20 for nothing but a phone call. Either way I paid it, they art still sending me harassing letter, even after I provided the payment evidence.

DO NOT use Enterprise, AVIS is always better Enterprise Cares. I have used Enterprise for many years and as a businessman thought that it would be of interest to have one of my sons enter the manager training program with the idea of purchasing a franchise overseas.

What he has seen and experienced in the past few months in the South Florida area is noteworthy and thus this morning he resigned. A manager that exchanges car rentals for sex from a local stripper 2. Managers leacing cocaine in the cars glove box 3. Married manager having an affair with another employees girlfriend, who happens to also work there. Against corporate policy. Fleet cars that have not been properly registered in the state of Florida, thus renters are often pulled over and ticketed.

Unfortunately the Taylors up in St. Louis have no idea that they are operating a rogue company in South Florida, but we know and the rest of the continent will as well.

Enterprise Cares. Imms Industrial Coatings, Inc. We rented a 1 ton truck from the Jacksonville, Fl. Commercial location in April 2017. We are now ready to turn it back in. Our offices and the location of the truck is in Helena, Al. We went to turn it in and was told we had to care it back to Jacksonville Fl.

In the past we have been able to turn trucks into the Birmingham location regardless of where we rented them and paid a drop fee. My question is why not, is not Enterprise a nationwide company. Enterprise Cares.

I’m writing today because of my extreme frustration with the operations of your company. I booked a car in the Rennes France train station months before my trip (Reservation # on Sept. I even received a reminder email from you that my car is waiting for me. When I arrived in Rennes, the Enterprise agent told me he had no cars. I was in a foreign country with my wife and luggage and I had no transportation. I stayed in the rental office and saw your agent give the next customer the keys to a car. I asked your agent how this could be and he said the customer prepaid for the rental.

I was incensed. This is a terrible way to run a business. I scrambled to an Avis booth and paid $200 more for one of their cars. I feel you should be made aware of this incident. I WILL NEVER RENT FROM ENTERPRISE, ALAMO OR NATIONAL AGAIN AND I WILL SHARE THIS STORY WITH ANYONE THAT I CAN.

HORRIBLE LACK OF PROFESSIONALISM AND CUSTOMER SERVICE. Enterprise Cares.

I have a very bad experience with the Asst Manager naned Vivian in your Tapo st, Simi Valley location. She released a dirty uncleaned car to us that we rented for more than 10 days.

We couldnt ever see possible dents or scratches when we were checking the car because all we see were dirt on the car. My son even said “I couldnt see anything but dirt”. This asst mgr didnt even apologize gor renting a dirty car, all she said was she was alone. I then complained to the Manager Edwin about that incident over the phone, and he said that she will be reprimanded for that.

So when I came back yo return tthe car, she kept me waiting while she was at the back office on the phone. As if intentional because shes upset at me because I complained about her. I then went outside and asked Shaun to help me because Vivian is taking so long.

He then stopped vacuuming the car and helped me. In the process of checking me out, Shaun had to ask her about the bill to nake sure I am charged the right amount. This rude unprofesdional Vivian finally came out from the back check the computer and left. Totally ignoring me intentionally, obviously showing anger because I complained about ger bad business barbaric ways.

I am not sure why this Vivian is an Asst Manager with her barbaric attitude. I give Shaun a perfect customer service! He was the one who apologized for the rudeness of his manager and assured me tgat he will let Edwin call me. We will never return to this location Enterprise Cares. Before Hurricane Irma I tried to rent a car from Enterprise via the web, My account was charged. Everything was fine until Thursday night 9PM, I received a canned pre-recorded message that the location i was leasing the car from was closed so that the employees could take care of their families in regard to the hurricane.

Nothing else was supplied. All they had to do is refer my lease to the airport and i could have picked up the car there. Enterprise may care for their employees, but they do not care about their customers, leaving me stuck the night before us leaving from the hurricane without any options.

BUT that’s not the worse of this story! Enterprise charged my account, still do not have a refund AND to make matters worse, the also charged me a PENALTY of $32.82 for not picking up the car!

I am thoroughly disgusted that I now have to spend my time and effort to get my $$$ back and i’m running in stalling walls throughout. Worse service ever. Enterprise Cares.

I recently rented a car through my insurance company with the Wayne, NJ location for the end of July until the end of August. This was my first time EVER renting a car. The salesperson was an intern named Kiersten, who helped me into the Camaro convertible.

As I was signing the paperwork, she urged me to sign of for the daily insurance for the car. AT NO POINT DURING THIS CONVERSATION DID SHE TELL ME TO CHECK WITH MY OWN INSURANCE COMPANY TO SEE IF I WAS COVERED. She did, however, tell me that I could cancel this coverage at any time if I saw that I would be in this Camaro for an extended period of time. My insurance company called a week later to check up on the car rental, and also informed me that I was absolutely covered and did not need to purchase this additional insurance. When I called Enterprise I spoke to Deshawn, who told me that “there is nothing he can do” and I would have to pay for this insurance for that week EVEN THOUGH I WAS ALREADY COVERED THE ENTIRE TIME.”.

When I went into the location the following day to “sign off” on this insurance removal, Benjamin was very professional, apologized for any inconvenience, and offered to take off five days; which held me responsible for two days of paying for this unnecessary insurance. When I returned the car I dealt with Benjamin again who had me deal with Jorge, one of the managers at this location. Jorge took my cash of “58.00” and change for the payment of the two days of insurance.

A week later I received a follow-up call from Andrew, at the same location asking about my experience with Enterprise. I told him that everyone was very friendly and that I enjoyed the beautiful rental, but that I was annoyed with the insurance situation. After repeated apologies, and being disconnected, Andrew called me back and informed me that corporate would be sending me a check within 10 BUSINESS DAYS. I never received this check, and decided to follow up on/about September 18th. I spoke to Ray who tried to help, but took a message for Jorge to call me back.

NO CALL BACK. I spoke to Carissa, an assistant manager, who went above and beyond trying to help. She had to be filled in about the situation. She was my go-between with Jorge, who called back AFTER HOURS and left a message that he “had no idea who I spoke to and didn’t know anything about this refund.” FINALLY after playing a one-sided game of phone tag, Carissa managed to get Jorge to call me back apologizing that they “dropped the ball” on their end and are trying to get to the bottom of things-that the check was made but denied on the corporate end????? So I am waiting for this refund check still. Even though my family and I have rented a NUMBER OF CARS in the past-I don’t think that I will be returning.especially to this branch.

Enterprise Cares. My wife and I had some troubles with Enterprise awhile back, we went round and round with them, it was a nightmare and now reading all these comments I see I am not the only one. I’d have to pull all the old receipts for dates (And I have them) BUT basically this is what happened to us. We had to rent a van so we went to our neighborhood Enterprise on Sheldon Road here in Tampa. The girl there was AWESOME!!!!!

She did not have a van for us but put us in a car BUT said in a few days we may have a van for you at another stop. We took the car knowing we could switch it for a van later.

We needed it right away and could not wait. We had the car maybe two days and returned to the same place we got the car, the girl was gone but another agent helped us make a call to get a van. He contacted some other Enterprises and finally found one on 50th street in Tampa. They had a van and they set us up to switch it, I asked if they could bring it to Sheldon Enterprise but they said no. They assured me when I arrived they would switch me into a van. I headed down to the 50th street location and pulled in, I parked and went inside and told them they were expecting me that I was trading the car for the van. This was all worked out on the phone.

The girl there said I could take the white van in the lot, great I thought. I walked out and started to unload my belongings from the car and put them in the van, while I was doing this a girl (same one) came out and said she needed the keys to the car right now. I said okay I just wanted to finish and to make sure everything was good, she said yes so I gave her the rental keys to the car and continued to pack the van. Then she comes out again and says we made a mistake you cannot have that van it was already rented. I said you said I could take it and to load my stuff into it but she said well sorry this has been rented you’ll have to come in and get another. They wanted me to and pretty much insisted I had to start a new contract, buy insurance and go threw the entire process I had already gone trhough over at their Sheldon road office. I stuck to my guns because I knew they were just blowing me off hoping I would just go away or start ANOTHER contract with them.

I told them I wanted to speak to someone that could fix this. They said I had to start a new contract to have this done. I got on my phone and called the Sheldon office again and told them what was going on, they told me to talk to the manager Tyrell which I did but again got nowhere. I called again to the Sheldon office and they gave me another managers number at the Hillsborough Avenue Enterprise in Tampa. I got on the phone with him and explained what I was going through, he in turn got on the phone with them at the 50th street in Tampa store. They argued for awhile and then hung up, they ignored me for another hour and finally, two hours later he gives me the keys to a mini van which was fine, They take me outside to give it to me and it is a white minivan covered in bird crap, I mean completely covered in bird crap, all over. I ask them can you clean this up for me, you had me in that van over there and told me it was rented two hours ago but it is still there and now you want me to take this one, this looks horrible.

So the guy takes it and does something with it brings it back to me and it is still covered in bird crap and says that’s all he can do for me. The guy drops the keys in my hand and leaves me there with this crappy van.

I take the van and head to a car wash on Gunn Highway but then before I wash it I ask myself “Why am I washing their van?” So I then call the man that argued with them from the Hillsborough store and he says bring it to him and he will finish cleaning it up. I get there to the Hillsborough store and this guy is awesome, he is great. He apologizes and has the van cleaned up nicely. Yes, he was very cool and professional untilat the end he asked me if I was satisfied and that I would please not complain any further and I said he was great and the original girl was great but still had a problem with the people at the 50th street store. I told him they were incredibly rude and wasted two hours of my day, I even explained how one of the girls talked to me and he said he knew who I was talking about and he had problems with her also when she worked for his store.

He explained to me that if I complained or said it wasn’t a good experience he would get a bad review and I said I will mention that he did great and the girl at Sheldon did great but the 50th street did not do great, he said it didn’t matter he would get a bad review. Anyway he shakes my hand and I was happy with what he did but when I got the customer response form from Enterprise I let them know exactly what happend. I explained the whole thing like I did above. Two days after that the same guy from the Hillsborough store calls my cell phone and asks for me, I say this is Joel and he begins to tell me I thought you told me you were not going to call on me?

I said I told them you were goodand he cut me off saying “Did we not have a conversation how you would not complain?” I tried to answer and as I started he interrupted me saying “Did we not have that conversation?” I tried to answer again but he cut me off with “Did we not have that conversation?” “Did we not have that conversation?” When I tried to answer he hung up on me. I thought the whole issue was over but now it wasn’t so I tried to let some else know up the line in Enterprise what had just happened. That note was intercepted by another Enterprise employee in Tampa who knew the guy I was talking about and the others on 50th street.

He wanted to resolve it, I told him the same story everything that happened. How can you resolve something that is already over? I told him it just wasn’t right the way I was treated. I believe he apologized and offered me a free ticket for a free rental I told him no thanks they’d probably charge me, anyway we hung up cordially but then I tried another approach with a website to have someone call me from high up to let them know how their customers are treated, once again that e mail is intercepted by the same guy I just talked to. He calls back and I told him I don’t want to talk to him I wanted to talk to someone way up in corporate and he said that will not happen I had to talk to him, so I said forget it and hung up. This is where it all ended. Anyway that was my experience with Enterprise.

Wynkoop Enterprise Cares. Area manager called to resolve a problem. He bullied my husband and me. He talked over us and mocked us. Never been treated as bad from a “manager.” Called Corporate office and complained I was told they would call me.

Never received a call. Guess Enterprise rent a car doesn’t value us as senior citizens and gold members. Seems like you have to be a certain kind of person for this Enterprise rent a car to treat you right. Enterprise rent a car must be ok with an area manager bullying their customers. Canceling my reservation with Enterprise rent a car this weekend. We will use a company that Enterprise doesn’t own.

I thought Enterprise rent a car was a family owned business. Obviously the same area manager bullies Enterprise rent a car and they are scared to reprimand him.

What a shame a company like this supposed family business is letting the employees treat customers with disrespect. A manager did call after our initial complaints and he was the one who was rude and disrespectful to my husband and me. He snidely asked what we expeted to pay. We told him we expected to pay what the Enterprise employee told us the previous Friday when my husband called to ask about keeping the car for another week, which was $12 plus $160 for the next week.

My husband expressed shock at the low price, but the employee insisted that was the total we owed. How were we supposed to know that the employee meant $172 plus our deposit?

We have never had our charges computed like that before. We would never have rented the car for an additional week had we known for real total. We were misled and deceived. We could only assume that Enterprise was providing a good deal as a way of helping those of us impacted by Hurricane Harvey. Your manager who called needs some coaching/teaching about how to interact with customers.

We honestly felt like we were treated with such contempt by him because are older white people. It’s a sad way to be dealt with by a company we are “gold” members and have given so much business to.

After We were told someone would contact us again, we received an email with our bill and that was it. This isn’t even about the deceitful way we were told how much our bill was.

We aren’t trying to get out of paying anything, the bill has been paid. This is about how we were treated by your regional manager. I want to file a formal complaint about the area manager who was so rude to us. He bullied, mocked, and talked over us. We felt threatened by him and would never go back to Conroe, Texas to rent, I would be afraid of how we would be treated. He mocked the way we were talking, we felt like he was making fun of us because we are older white people.

I don’t think Enterprise wants an employee who is so disrespectful to their customers. This is an incident that Enterprise should take seriously. Enterprise Cares. I rented with Enterprise every day for 3 years. I am a Platinum member. I have NEVER been treated so terribly by a company after spending THOUSANDS of dollars with them.

Not one time did ANYONE ever direct me toward the car sales team. They just continued to take my money and give me made up rates. After speaking to someone from the sales team they informed me that this company has a name for people like myself and that’s EASY.

They charge us whatever they want, because they assume we are stupid. I am now looking into suing Enterprise. The last rental I had caused so many problems.

The Manager reported the car stolen!!! Even though they had my. Card on file and for the past 3 years they have just charged whatever fees when necc.

After 3 years I was informed that I would be on a do not rent list with the company. The employees are disgusting this company is fraudulent and I will not stop until I get all my issues resolved. I have every rep I have ever dealt with and I am reporting them all along with the district manager.

You screwed over a loyal customer. Enterprise Cares.

Hello Carol, Please provide me with a valid email address and contact person. Also, something I forgot to mention, I had rented for over a year before any of your employees told me about Enterprise Rewards. Once I signed up I asked if my prior rentals could be applied and I was told NO. Your company took a lot of my money. I am looking into serious legal action against both your Scotch Plains & South Plainfield locations both in NJ. I receive better service from Starbucks as a Gold Member. This Enterprise Platinum status means nothing.

I could never use my free upgrades, I have to return cars on several occasions because of the horrific condition they were in. Your MANAGERS even had ME go to an auto place to get my tire changed instead of swapping me into a new car. Needless to say, your company is DISGUSTING and unethical.

I held my mouth shut for a long time but not anymore. Your company is fraudulent. The amount I spent on renting month to month from your locAtion, I could have purchased the car I was driving 2 times over. Enterprise Cares. Today I had the WORST experience dealing with your company.

My car was totaled and my insurance company Liberty Mutual set my reservation with the Enterprise. I explained to my insurance that I did not have my hard copy of my ID but I did have a copy of my ID along with the other few papers that was told for me to bring. I confirmed 3x with the locations only for me to get there and everything that was told to me on the phone was a lie. Not only was it a waste of my time but it was very embarrassing having ENTERPRISE BRANCH MANAGER get very loud and rude because I was told wrong information not once, not twice, but three times. I explained to the manager that the lack of training allowed me to get false information. Even with the driving picking me up they did not drop me off where I was left to find a way home. I will NEVER use your company again.

I have also passed a boycott paper to my work place, children school and my church home as well as parents In the PTA.I refuse to allow anyone I know rental a car for you all. I will make it my business to make sure we all pass the information. No one should be treated as I was. I have wrote to the branch manager over top of the female that was rude and no response. Your company doesn’t stand by its word. Enterprise Cares.

Hello, Keyetta! I understand how frustrating this must have been for you. All renters and additional drivers must be 21 or older and have a valid driver’s license and a major credit card in their name. In some instances and at the rental office’s discretion our local offices may accept a photocopy or faxed copy of your valid driver’s license, this is handled on an individual basis and by the location’s branch management team. I would like to forward your comments to our upper management team to review.

Please email ehiescalationscc at mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. We are a victim of the hurricane of in Houston, Literaly we lost everything and that includes my wife vehicle. My wife’s insurance gives a rental trough enterprise so we went in person because no one answered the phone here locally. We got our name on the list and the customer service guy even gives his business card on Monday of this week.

Today is Friday and I called enterprise, they did answer this time and told me that our name was not on the waiting list, they wanted me to put my name on the list or go to another location to do so. I told her that we had our name on the list and that it should be day or two to be called, she said she did not know what happen, I ask to talk to the guy who help us and she said he was not there. She said that she will put us up on top of the list I really do not trust the person on the phone, she said she was the manager. So we hang up and call customer service and ask to talk to a supervisor, when I told her about that situation she said is nothing that can be done to call back to the location and deal with them.

I ask her to give me the name and number of her supervisor and she refused just told me that the only option I had is to call back to the location I will update how long they will take to get us a car, those are not trustworthy individuals. Joseph, I can assure you that we want to rent vehicles to everyone we possibly can. Due to the historic events in the Houston area recently most of our locations are strained to supply vehicles for the high volume of reservations, and this time we are busy making more vehicles available in your area. The best option in finding a rental vehicle is to speak to one of our Houston locations directly. Please continue to check with us and we will do all we can to meet your needs. Thank you, Carol Rick Anderson. Hello, Rick Anderson!

We thank you for your comments. Our pick up and drop off services are a free courtesy offered to our customers. These services are provided during normal business hours by the closest local office within ten miles of your address. Not all offices in a ten mile radius will provide the service to your address. Because of airport security and licensing regulations our local offices are not able to pick you up from the airport nor are they able to drop renters at the airport.

Our airport locations do not provide pick up and drop off services because of these safety and regulatory concerns. Shuttle buses are available for our deplaning and returning customers. Please let us know if you have any other questions or concerns. Thank you for choosing Enterprise. My husband and son were evacuated from Savannah, GA and flew back to Indiana to visit.

However, all flights are grounded and can’t return. We called Enterprise this morning to rent a vehicle to drive back to Savannah. They stated the rental for 2 days would be over $500.00 why???

Because of a $325.00 drop fee!! Are you kidding me right now?

A $325 drop fee on top of what we have already experience with this hurricane, flooding, and damage. Now Enterprise wants to take us for a ride? I’ve been a loyal customer for over 10 years.

I rent several times a year. I recommend you to family and friends. I will not endorse any company that takes advantage of people like you are with the hurricane victims. You should be ashamed of yourself! Enterprise Cares. Yesterday (9-8-2017) was mine and my wife’s 16th wedding anniversary.

We have been looking for a new/used Chrysler Town and Country Van. I found a van with 20,000 miles for a great price on my corporate website at work.

I scheduled a test drive and filled out an application for financing at 12:30 P.M. My plan was to surprise my wife on our anniversary with this Van. My wife, kids, and I showed up at 6 p.m. For our scheduled test drive. I just wanted to be sure she liked the van before I surprised her and bought the van. We took the test, drive, she loved the van, the color.everything.

We went back to the office, sales person was seeing what our monthly payment would beIn walks your sales manager.”I have bad news, the van sold today, but we can switch you to a van with 20,000 miles to a van that has almost 50,000????” Now this may not be technically a “bait and switch”, but at worst is highly questionable on your part. Now I filled out the application and scheduled the test at 12:30, your sales person called me at 1:46 to confirm, my appointment was for 6 after my wife and I got off work and have to drive the 35-40 minutes to the lot. Your sales manager told me someone from Columbus filled out the paper work at 3 p.m and bought the van, unseen. Now, your sale person could have called me back and told me at 3 that the van sold and no need to drive down, but they did not extend that courtesy. Instead you wasted our time, on our anniversary and had us drive down, test drive the van, that you had already sold, and then tried to switch us to a van with twice the mileage for $2000 less????? I really did not know what to say to the man. I was speechless.

You have 1 opportunity to make a first impression and 1 opportunity ask for the opportunity to earn a persons business. I can’t say without a doubt that your people knew what was going on, but with past history of used car sales, you knew exactly what was going on and was hoping you could flip me to another van when we showed up for our appointment.Mistake. You should have been upfront from the beginning, but you chose to waste our time, on our anniversary, and upset my wife. Enterprise Cares. I reserved a car at Healdsburg rental office last week, for p/u today, 9Tues 9/4).

The reservation was noted, but there were no cars available! I made this reservation one week in advance! I told them I was driving to Portland to nurse a transplant patient., “No problem, a car will be waiting for your one week rental”>NOPE!!! I went to p/u the car, not one available within 100 miles of my location. I now have to hire a 24 hr, nurse to care for my patient because you people don’t know the meaning of the word,”reservation”.

I have got to say I was never treated like this before. You really should just go out of business you cause more harm with your sloppy, stupid business practices. I have informed my 600 hundred friends in Healdsburg, CA. May as well close the office. Enterprise Cares.

David Simon, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. We make every effort to accommodate their needs. I’d like to pass your information along to someone with authority so that they are aware of your concern, please send your contact telephone number and email address, reservation number, the exact rental office location and any additional details to ehiescalationscc at mailca.custhelp.com. –Caro Michael Beatty. I have been a customer of Enterprise rent a car for seventeen years. On my last rental from the location on 2122 Broadway, San Antonio, TX, I was told that Enterprise required the purchase of their “insurance” (The damage waiver, PAI, RA) I have almost never purchased those products from them, on any rental car.

Preferring to let the protection on my credit card take care of that issue. The Management Trainee, Phillip Shelley, told me that the purchase was required, because I did not have full coverage insurance on my personal vehicle. THAT IS A BALD FACE LIE. In exchange for gaining another $100.00 in revenue, (because that is all the DW, PAI etc. Is anyway) Enterprise Rent a Car is losing a customer of seventeen years. I have been on the receiving end of increasingly harder and harder selling, of their “Insurance” the last several times, I have rented.

But no one has had the out right gall to lie to my face, and tell me it was required. I will tolerate a lot of mistakes.

Lying is not one I put up with. Enterprise Cares. To whom it may concern, I normally do not complain. I try to work with the system and get my problem solved by working with the people directly. I have been a steady customer of Enterprise for years now and have not had many problems.

When my wife and I returned from a trip, we returned our rental car (Rental agreement# 8BNQ5N). I discovered later in the day I left a tool bag of mine in the spare tire well.

I called the Enterprise office (859/371-2330) I rented the car from (7484 Burlington Pike, Florence, KY 41042) and spoke with Samantha. She assured me she would track the car down and get this article back. She called the current renter who checked and found the tool bag in the back. He said he would put it back and we could recover it when he returned the vehicle. I did not hear from her in about a week so I called her back.

She told me, after some investigation, that the car had not been returned to their office. She said she would find where it was at and would get back to me. When I called her several days later, she said it was “retired” and she could not track it. She gave me another number to call (859/689-6200). I spoke with Michelle who said the inquiry would need to go to “Lost and Found” and I would hear from them in 24-48 hours.

When I didn’t hear from them in 2 days, I called the number Michelle gave me (800/264-6350) and after explaining my situation to 2 or 3 people, I started talking with John who told me he tracked the car through at least one more rental (Dry Ridge, KY) before it was sent north for sale / auction. It turned out that John was from the Enterprise office (859/371-2330) I started out initially John said he would contact the Enterprise used car sales office that had the car to see if they would check for my tool bag. It has been a day and I have not heard from him. I have called a couple of times and left messages with no reply. If someone at the Enterprise office would have taken the initiative to get me and the customer after me together, at the very beginning, I feel all this could have been avoided. Now, I have had to fight your bureaucracy for a month and a half with no success and almost a guarantee that my tool bag is gone. In addition to all that, I could not find a contact I could send this via E-mail ANYWHERE on ANY Enterprise website.

It would be nice if in one of your many “CONTACT US” links you actually had a website where we could contact you. From previous experiences described above, I wonder if I will ever hear back. Thank you, Bill McPhillips Enterprise Cares. Made a reservation for a vehicle capable of towing. Reservation number is 192-293-8952.

Arrived at the enterprise location in Sonora California today at 2 o’clock to pick up the vehicle I had reserved only to find out that none of the vehicles that they have are capable of towing. The staff at the Sonora location did nothing to help me solve this problem they simply stated they do not have those types of vehicles. I contacted the corporate line and work through the escalation process who put me in touch with the Modesto location that also did not have these vehicles in stock. I again contacted the escalation line who put me in touch with a location in Stockton who also did not have these vehicles in stock.

This has been a very unprofessional experience from my view as a customer. Not only did I not receive the vehicle that I had reserved, but the enterprise staff did nothing to help me solve this problem. Enterprise Cares. Robert Cupp, I can only imagine how disappointed you were that there was no rental vehicle available with towing capacity as you expected. We appreciate it when customers tell us about their experiences. For liability purposes, our local rental offices do not carry vehicles with this feature. I have passed your comments onto our Sonora upper management team so that they are aware of your experience and can address this issue with staff immediately.

Carol Social Monitoring Coordinator Roosevelt Turner II. I was in a not-at-fault accident and the insurance company decided that my vehicle was a total loss. I was told by the woman’s insurance company to go to you guys and I’d be able to pick up a vehicle. THAT in itself was a fiasco, so I probably should’ve known there would be problems. I really don’t understand how this company can do the things it does. And that’s exactly why I hate having anything able to just access money in my account and take out whatever they see fit.

I’m tired of trying to resolve this irritating issue with the plethora of people who send messages through my Twitter account. Not to mention that I’d been calling the location I have the grievance with and never received a return call. It took me mentioning this company on TWITTER before someone got back to me. I’m severely disappointed with my experience and I’ll NEVER rent a vehicle from here, nor will I allow any of my family and friends to do so either. Enterprise Cares. I rented a vehicle for a week and just returned it today. The first vehicle I was given, the oil meter read 5%.

I was concerned because I also transport my daughter and did not want to risk something happening. I called the 800 number and was instructed to call roadside service.

I was told by roadside that I could take the car back or get the oil changed myself. The only location available for a swap out was at Midway airport. Where the young lady was helpful and very nice, she swapped out the vehicle for an upgrade at no extra cost. I didn’t realize that she changed my contract from weekly to daily. When I took the car back today, the young man said I owed $41. I asked why and he said because I was renting daily, then he noticed the glitch and was unable to fix it.

He said only a manager could change it back so that I wouldn’t owe and then receive my $50 reimbursement. No manager was on site and he days he would call.

After an hour and half, I heard nothing and called back to the location, he gave the same reasoning that the manager was not there. I called again shortly before closing and was put on hold. It is now after closing time and I’ve heard nothing. For a fact, as I’m typing this, I’m still on hold.

I’m very disappointed in this experience with Enterprise and doubt if I will ever use this company again. I want my $50 returned to me asap. Enterprise Cares. I purchased my vehicle through enterprise n referred to a friend and family and they were satisfied as well.

Recently my family member I referred enterprise too referred to her friend there to get a car at 7380 convention blvd Warren, mi location. She looked on lot for car, found one she liked however enterprise did not have the title for it n offered her another car, she didn’t want it. Enterprise then told her they would loan her that vehicle she didn’t want til the title came in for the one she does want.

Offered her $100 for her trade in, Dodge Charger, then sales rep told her to wait til her friend comes in because he could offer her a better deal on her trade when he inspects her car. Drove unwanted vehicle off lot n the car died on her(supposedly new as well), was able to cut off n on n make it to the person who referred her to enterprise in the first place. A friend came over to look at it and jumped the battery.

She called enterprise and told them the next day and was told to take the car to shop. She took it to Autozone n was informed it needed an alternator, (new car, has gone through inspections how does it need anything). Notified enterprise about it and they denied it. Next day she took car back to enterprise n left on lot since they were closed and put keys in drop box.

Title came in for new car that she wanted and was informed of a different interest rate n rate through enterprise n not credit union who originally gave her a lower interest rate when qualified. Took new car, start having trouble with new car, Malibu n again informed to take to shop and if anything wrong they would fix it if it was and if not she’d be responsible.

Was informed the new car needs new motor and there is a recall on the vehicle. Enterprise tells her it’s her job to take car if repairs and not them. I feel horrible because I referred the one that referred her to buy there. This has been a horrible experience for her and she is at a lost. I feel that they are selling faulty vehicles and there should not be ANY problems with any of the vehicles prior to me buying it if it’s gone through an actual inspection. I WILL NOT REFER ANYONE TO THE WARREN ENTERPRISE CSR SALES AGAIN.

I will also be contacting the BBB and the state if Michigan regarding asking lemons to customers! I am very displeased with this company!!!! Enterprise Cares. First and foremost, John Noland, Manager on Campbell Avenue in West Haven, CT gave so much attitude, I thought it was personal. I thought I was talking to GOD and there was not anyone above him.

Please Enterprise, stop sending CHILDREN to do adult work. Everything this man said was, because “I don’t feel like it”. The boy used “I” so much, I knew he was not creditable or capable to perform his job duties. My niece rented from there, but I CAN ASSURE YOU, nobody else in this family will rent from them until ADULTS are present and working your facility who do not believe they are above the law in which your organization has set forth.

I really believe John Noland violated and continue to violate the rights of people based on prejudice (pre-judgement). Who wants to do busy with a BRAT!

Enterprise Cares. Out of the 22 years I have been renting cars with Enterprise this by far has been my absolute worst experience ever. Orland Park IL location located on 159th. I had my rental since May the day I picked up the car it was not ready I came to the location at 9:30 and didn’t leave until 11:30 due to them saying they did not have any cars available and they apologize will provide me with a discounted rate due to the wait time so I was ok, also the quote I was quoted wasn’t what i had to pay, the rep that helped me out originally was great. So I end up having to have the car longer then expected, due to the original issue I was able to keep the discount that was given due to issue. So weekly I’m calling in making payments to them of the weekly amount, watching the payment be deducted from my bank account with confirmation number.

Woke up one morning to a full payment taken out of 530.00 which was a double payment totally up to the multiple payments I made that I called in to them which caused my bank account to go into an overdraft. I contacted enterprise right away to inform them of this issue and the “so called manager Kris/Chris” was extremely unprofessional on the line, I was so upset you would already imagine that waking up to see a payment taken off after you have proof showing that those payments was already made. While speaking with chris on the phone he raised his voice and also released the line on me several times. I recently rented a car from Enterprise located in Lithonia GA and the one that assisted me on my rental, as well as my return was Mr. Townsend, who was such a joy to work with, and one that I would Highly recommend. He went above and beyond for me the customer to make sure that the entire rental was stress free, which worked out for me, since I was so stressed with even having to get a rental car. So to sum up my experience with Enterprise is to say that Mr.

Townsend is a Great Asset to your company, and anyone that I know that is looking to rent a car, I will send them that way to see him. Kudos to you! Keep up the good work! Sincerely: Pam Benton Enterprise Cares. In 2005 the car I rented was stolen I filed a police report and gave a copy to enterprise in Pensacola, Fl. But Enterprise didn’t press charges against the person.

When the police did get the car,the car wasn’t bodily damage it was dirty. Instead of enterprise charging him for damages they tried to charge me. This happened in 2006. Here it is now 2017 and they have me on do not rent list. If they would’ve press charges against for stolen vehicle whatever damages was done he would’ve been liable for it.

I want my name remove off they list for do not rent. Enterprise Cares. Customer Complaint Reference # 27779918 Rental Agreement (Modified) # 636617870 August 5, 2017, I am an unsatisfied customer after my recent experience with Enterprise Rental from the JFK Enterprise Office on August 5.

After I was told on the phone that Enterprise would honor my rental reservation originally scheduled for Aug 5 at the Bangor Maine location, I was shocked to discover that Enterprise would only rent an upgraded vehicle at the prevailing rate. Once I got to the Bangor, the Enterprise location was closed for the day leaving me with few options to continue my travel. After multiple phone calls to multiple offices I was left without a workable solution from an Enterprise location. I contacted Rachel in Bangor and the manager in the JFK location. Each one told me they could not help but that I needed to contact the other location.

I contacted the Corporate office to seek a solution with no answers provided. I was assured by the Customer Service representative at the Corporate location the the Manager from the JFK location would contact me to help. As of today 8/14/2017, no response. The Bangor location closed 5 minutes before I could arrive and seek a solution without success. The office closed promptly at 3:00pm even though I called several time to update my location and situation.

Relief came from the National rental location located inside the Bangor airport. Danielle Gray was very helpful and offered a solution for the issue at hand. Enterprise should have honored my reservation pricing. Because of their lack of concern for customer service I incurred additional expense on my travel plans. I did not intend to pick up a car in JFK but unfortunately was left at the airport by Delta.

I realize that this is not an Enterprise matter but I am very disappointed in the way I was treated as a customer in a difficult situation, not as a result of my poor planning. Too bad there was not anyone with enough authority to help bring a satisfactory solution. I have worked in the Customer Service world for many years and I don’t think this was handled in a way that reflects the Enterprise corporate expectations.

Danielle Gray understands customer care and is a great asset to the Enterprise organization. I have a screen shot of the original reservation I made on the Enterprise website on June 5. Once the JFK attendant modified my reservation, it seems no one could locate the prior reservation information. Thank you for your time Chris Charlotte, NC Enterprise Cares.

I have an issue that so far has not been dealt with, as all of us that rent from you we do because we feel there is a professional courteous value behindd ther scenes, however in my case for whatever reason I have not been helmingped to resolve my issue of a lost set of glasses. I returned my rental to the Dedar Rapids airport June 24, I left glasses inside the vehicle. The glasses were found and I was told to send an envelope with a priority mail mail box inside, self addressed and with postage applied. This was followed completely, now August 8, 2017 and still nothing, numberous calls to your customer service center have noit resolved the issue, I placed several calls to your staff at the airport and they have responded, yes we have your glasses but I’ve only been here a few weeeks and “am not familiar with how to put glasses in the box and deposit into the mailbox”. I ask that someone here reading this forum take charge and help resolve this issue.

I rented a luxury car and would hope the service was the same. The confirmation number was 747039517- Rental return date June 24, 2017 PLEASE HELP RESOLVE THIS ISSUE- Enterprise Cares. On 7/17/17 I reserved a one way rental from Middletown, DE (CF# 8gw46v). When I picked up the car it was a nightmare.

My original total price was to be $265 and ended up being $502. I had 2 major credit cards (not debit). I had enough to pay for my rental car on both cards. When I left my card was declined due to a $400 deposit. I asked if my credit card could be split: put the total charges on one, and the deposit on the other.

We ended up having to put the rental in my daughter’s name as a primary driver. I had to pay a $100 for additional driver Then THREE hours of messing around at the store we were ready to go.

The car was packed. I was saying good bye to my daughter and grandchild. We walked around the car and the sales manager told my daughter, if I was driving the car her insurance would not cover me and she’d be responsible for any damages. My daughter was bullied into purchasing the Enterprise insurance. I told the manager absolutely NOT! My daughter being in the military and having a young child was scare to death of what might happen, so she opted for the insurance.

The manager did not call either of our coverage insurances to verify if we had rental coverage, nor offer us a waiver. I had to go to an ATM and withdraw $500 to pay my daughter back. All the cash I had for the rest of my trip. Because I detained three hours, I didn’t arrive at my destination until late at night.

The next day, I called my insurance and as I thought – I as covered. I called Enterprise Customer Service and was told “no problem” by CS the insurance coverage would be removed, but it could only be removed at a Enterprise counter. Customer Service said I could get it done when I returned the car. OK so I returned my car, and the man at the counter said only Middletown could remove it.

I called Middletown several times and finally spoke with the manager who was not budging. She said she “lost” money on my rental? Excuse me, but we ended up paying $100 more (not counting the insurance).

I filed 2 complaints with Enterprise, once on 7/23 and the other on 7/31 that were to go to the Area Manager. Both complaints were never addressed to me. You want to know the funny thing????????? At the end of the day, the Middletown Enterprise split my daughter’s credit cards for payment. If she would have done that for me, I would have been happy and on my way. I want the insurance reimbursed.

As many times as I’ve called to remove it, there’s no reason to be charged. Enterprise Cares. Guys, if you have anything important to do or place to be. Do not rent for Enterpise, I reserved a vechile 48 hours in advance for pick up @ 10 am EST.

My wife shows up to get it the car and there no SUV available. Now, instead of someone jumping to help her and find a vechile.

They sat right there and told her to come back when they find one. It may take 5 minutes to 3 hourssmh. I attempt to call the regional office 954.762.4005, there was no answer.

Then I called escalations and all they can do is send a message to the regional office. She then informed me that I have to wait 48 hours for respond.

Now, can someone tell me how does that help my situation? This is the most unprofessional company I have evr dealt with.

I will never use this service again. FYI, be very careful when using Enterpise Rent- A- Car services. Hopeful, someone will contact me inthe next two days and I can get accommendated.

But my hopes are not high, I want to thank you for making miss out on the most important opportunity of my life. Enterprise Cares. My husband and I rented an Enterprise car for our family reunion last month during the 4th of July holiday. On our way back home to Hobby International Airport I unfortunately left my camera under the seat of the passenger side of the car.

Approximately 20-30 minutes after arriving at the airport, I remembered I didn’t get my camera. So I immediately called Hobby and told them the situation and asked if they could check under the seat of the car and retrieve my camera. They asked if I would be able to come back to Enterprise if they found the camera.

I told them no as our plane was boarding. They told me they would call me back. I never heard from them. So when I arrived home I called back to see if they had found my camera (called them several times).

I was put on hold for extended periods of time (transferred to Bush International) once I was on hold for 52 minutes. Poor customer service at Bush International Airport.

I was eventually able to talk with Kaci McCarver, who at least tried to resolve my problem. I was told by Kaci there was only one renter of the vehicle from the time I called and the time the rental car was returned. Unfortunately, my camera was not found. My concern is my initial phone call to Hobby and the constant transfers to Bush International. Had Hobby staff checked the car when I called the first time, my camera may have been found.

The worse part is that the 125 pictures I took at our family reunion is NEVER replaceable. Enterprise Cares.

Jacki N., thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found report and view information about items located by using the link provided here. Htttp://bit.ly/29HbDJs For our assistance, send us a detailed description of your camera, your contact telephone number and email address to ehiescalationscc at mailca.custhelp.com and we will pass this onto our management team.

– Carol Jim Lyle. I had a bad experience with the Enterprise Car Rental service in Bastrop, Texas. We had made reservations to pick up a car today aug.3, 2017.

We we called and was told the car would be ready a little after 10am. We drove to Bastrop as the “we pick you up” phrase is decptive as they didn’t want to pick us up.

When we got there the car wasn’y yhere and the manager Steve came in with a attitude abd said I got a car being returned in a few minutes. Then he said lets fill out the paper work while you wait. When we gave the girl at the counter our info and our credit card, he got an attitude when i ask what the credit card was needed for. He said it was for incidentals. Then i questioned him about the pick up to get the rental. He told me it would cost him money and was outside the 20mile pick up area.

I told him thats not what Enterprise advertises. He got mad and through my paperwork back at me and told me I could leave. If this is the way Enterprise treats there customers, much less a handicap customer, then they need to kiss my butt. Rented from you guys in the past and NEVER had this kinda problem. Little insight, won’t happen again!!

A Enterprise Cares. After getting into a car accident, the at fault insurance company instructed me to pick up a vehicle from Enterprise located at 2150 S State Road 7, Miramar, FL 33023.

Phone #954-987-3224. I have had a horrible experience from start to finish. To start, I was told a shuttle was on the way to pick me up from home. One hour later the driver had not arrived. I called Enterprise and an employee gave me excuse as to why the driver was not there. The driver showed up 1.5 hours after the designated pick up time. After receiving a Hyundai Sonata, I notice that the vehicle had over 40,000 miles.

I did not mention anything to the representative because I assumed that the vehicle would run properly and I was pressed for time due to the late pick up from the Enterprise shuttle. Shortly after leaving Enterprise, I noticed that the vehicle was riding rough and making a loud noise.

Please note that a representative from Enterprise retrieved this vehicle from a different location. It is safe to assume that they were aware of the vehicle’s poor condition and rented it to me despite the obvious signs that something was wrong with the vehicle. My husband returned to Hyundai Sonata to Enterprise (2150 S State Road 7) and received a Toyota Camry.

This vehicle was in good working condition. After use, the Toyota Camry was returned to the enterprise located at the dealership that repaired my privately owned vehicle (POV). I checked my credit card statement on 7/31/17 and noticed that Enterprise charged me $18.60.

I contacted Enterprise 954-987-3224 and a representative advised that the Hyundai was returned with inadequate gas. Rolando (my husband) and I were on the phone with the representative who then turned the phone over to the manger, Michelle. We both explained to Michelle that the car was returned with the proper amount of gas and that is an error of Enterprise. Michelle advised us that she contacted the employee (Jesse) who handled the transaction and the chargers would remain.

We asked Michelle if Jesse could be placed on the phone. She advised that he was not there and would provide the necessary information to contact Jesse. It was a difficult process and several questions from us to determine that Jesse was located at a different Enterprise and currently at work. Since Michelle was of very little help and lack the impersonal skills, I suggested that Rolando go to Enterprise located at 18990 NW 2nd Ave., Miami, FL 33169 and speak with Jesse since he was the person who inspected the Hyundai Sonata when it was returned. Rolando met with Jesse (Enterprise employee) at the Miami location and it was determined that the Hyundai Sonata was returned with the proper amount of gas and the charge will be refunded. I contacted Michelle several hours later to verify that she received the information Jesse.

A representative answered the phone and I requested to speak with Michelle. I gave the representative my name and she told me that Michelle will call be back later because she is busy. I explained to the representative that I wanted to know if my situation was resolved and if my money will be refunded.

The representative did not help me. I advised the representative that I will call back in thirty minutes if I have not heard from Michelle by then. Thirty minutes later, I contacted Enterprise and a representative put me on hold after I asked to speak with Michelle. I was on hold for twenty minutes before I decided to call enterprise from my cell phone while remaining on hold on the other line.

Another representative placed me on hold after I requested to speak with Michelle and provided my name. After being on hold for over thirty minutes (on the original line), I hung up and called Enterprise back immediately.

During this call Michelle answered the phone. I explained to her that I have been on hold on two different phone lines for over thirty minutes waiting to speak with her. She advised that she was busy is she is basically running the office by herself because all her employees are new hires. I stated that’s fine, but I am a customer as well and should be a priority too. I also explained that based on our earlier conversation she was aware of what I needed and it would literally take a minute of her time to let me know if she spoke with Jesse and would be refunding the charge on my credit card. Michelle became argumentative and went on to tell me how busy she was. I told her since she is so busy and she obviously does not want to deal with me please advised when the refund will reflect on my statement.

She told me that I needed to change my tone as if I was being unreasonable. She told me that the refund should reflect on my account in 24-48 hours and if I do not see it in my account I need to call my bank and not Enterprise. I stated that if my funds are not there I will be calling her back because the error was caused by Enterprise.

I hung up the phone while Michelle continued to talk because she continued to be unprofessional and wanted to argue. I checked my account on 8/3/17 and the funds from Enterprise have yet to be refunded. Although I cannot prove this, I personally feel that Michelle purposely have not processed my refund. I called Enterprise (305-653-1557) on 8/3/17 at 735am.

This enterprise is located at 18990 NW 2nd Ave. Miami, FL 33169 and the location where Jesse is employed.

A representative named Melissa answered the phone. Melissa advised that Jesse will be into work at 8am but she offered to help me. I explained the situation to Melissa and she checked the system to see if my refund was processed. Melissa advised that she was not able to locate a refund in the system. I thanked her for her assistance and advised her that I was contacting Enterprise Corporate Office reference this incident.

I also advised that I will call back after 8am to speak with Jesse. Shontavia valdes. At approximately 806am today, I contacted Enterprise located at 18990 NW 2nd Ave., Miami, FL 33169. I spoke with representative John Moss. Jesse was not available to assist me but Moss was amazing and assisted me with every question I had.

He checked the system and my refund was not reflective on the account. Moss spoke with Jesse and it was assumed that Michelle from (2150 S State Rd. 7) processed the refund. Jesse granted Moss permission to process my refund while I was on the phone with him. Moss sent me an email confirmation to show that the refund was processed. I will check my account next week to ensure that the refund is completed.

I appreciate the service I received this morning. Melissa and Moss were very professional. Unfortunately, employee/managers like Michelle gives the entire organization a bad reputation. I am wise enough to know that one person doesn’t reflect the attitudes of all in an organization. But poor customer service will spread if it is not addressed. Thanks to Jesse, Moss, and Melissa for turning lemons into lemonade 🙂 Have a great weekend! Enterprise Cares.

On July 31, 2017, I picked up a car reserved by my employer from your Blountstown Highway, Tallahassee, Florida location. After a small wait, I was handed a piece of paper and a car with multiple areas of damage.

I was frustrated with the idea of waiting longer and sympathized with the room full of even more frustrated customers, so I accepted the car since all the damage was indicated and typed on the rental agreement. The fact that it was typed and printed suggested that this was the tragedy the branch planned to provide to me from the beginning(not from what is on the lot at the time of your rental which is suppose to be your policy). The car rode a little rough and then warning lights came on. The low tire warning light came on and stayed on. This concerned me as I was preparing for a 5-hour drive, alone and in rainy weather conditutions.

I returned to the rental site which had since closed; however, staff was still on site and the manager was still inside. I explained the situation to staff cleaning cars and asked if the manager could arrange to exchange the car. Staff went inside and spoke to the manager. The manager did not come outside and speak with me; instead the staffer was told to tell me the facility is closed. Stranded outside. I called your 1800 number. I was transferred to Road Assistance and after about 20 minutes finally referred to the airport location to exchange the car.

To add insult, 7 employees of Enterprise (1 female and 5 males) passed by me, sitting on their lot, none of which stopped to assist. I have reported this experience to my employer which set up a special office to manage our contract with Enterprise and assist the more than 100,000 employees that now potentially rent from your company. I MADE A RESERVATION FOR 15 PASSENGER VAN. I GET A PHONE CALL TO CONFIRM THAT I WILL BE PICKING THE VAN A DAY BEFORE. THE NEXT DAY I’M GETTING READY TO PICK UP THE VAN. THEY TELL ME THAT THE VAN IS NOT AVAILABLE AND THAT I NEED TO AN ALTERNATIVE.

I TOLD THEM WHERE AM I SUPPOSE TO FIND A 15 PASSENGER VAN ON THE SAME DAY WHAT WAS THE POINT FOR YOU TO CALL ME AND CONFIRMING EVERYTHING ME YESTERDAY. ALL THEY TELL ME IS THEY SORRY AND THAT CAN’T DO ANYTHING. AND THEY GUY WAS REALLLY RUDE AND MEAN I WANTED TO SOCK HIMALL I CAN SAY ENTERPRISE SUCKS AND WILL FAIL YOU CAUSE IT HAPPEN TO ME TWICE.I WILL NEVER USED THEM OR ANYTHING COMPANY THAT WITH THEM LIKE ALAMO, NATIONAL ALL THERE CUSTOMER SERVICE SUCKS NO ONE REALLY WANTED TO HELP KNOWING IT THERE FAULT.

WHAT IS THE POINT OF MAKING A RESERVATION. THEY NEVER HAVE THE CAR THAT YOU RESERVE. THEY CALL YOU THE SAME DAY THAT THEY DON’T HAVE THE CAR. INSTEAD LETTING YOU KNOW BEFORE HAND. SO THERE FOR THEY SUCKS AND SHOULD BE CLOSED DOWN. Enterprise Cares. KHIN, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer.

We make every effort to accommodate their needs. I’d like to pass your information along to someone with authority so that they are aware of your concern, please send your contact telephone number and email address, reservation number, the exact rental office location and any additional details in an email to ehiescalationscc at mailca.custhelp.com. Carol Social Monitoring Coordinator Marc Messineo. I am reaching out to you for assistance.

I have used Enterprise for my car rental needs for both business and leisure trips. At one point I reached the Gold Plus tier based on all of the rentals I made.

For the last 8 months however, I have been unable to travel for work or pleasure for some unforeseen circumstances. Imagine my dismay today when I went to book travel followed by a rental car to discover that my points with Enterprise expired. The decision to not travel was not on that was made by me. The last 8 months have been rough to say the least.

My mother passed away, I fractured my foot in 2 places that required emergency surgery and I have been out of work. I was planning a trip to Orlando in honor of my mother, as that was our first family trip. I wanted to remember her with my brothers and my dad at one of her favorite places to visit. She loved Florida and enjoyed spending time at the Resort with her family. Cancer is a merciless disease and unfortunately she lost her battle with it.

We are planning to fly into Orlando on 8/16/2017, rent a car, and spend a few days at her favorite Resort. We would be dropping off the car on 8/20.2017 and returning home. I wanted to use my points to help defray some of the costs associated with renting a car as I am trying to cover all of the costs of this trip for my Dad. From what I could see I had 1917 points that expired on.

I was wondering if there would be anyway for you to add them back into my account in order to assist me with renting a car from Enterprise. We typically rent a Mini-Van since my Dad uses a portable scooter for mobility so its typically more expensive than your typical car rental.

The points would seriously help. Being in the customer service industry, I would also consider extending the point expiration time frame to greater than 1 year.

A lot of companies understand the importance of customer loyalty and those with point programs have some sort of rolling expiration time frame that makes it a little easier to use points rather than a year and lose it type mentality. Being injured, there was no way I was able to walk, let around travel or rent a car. It just seems in poor taste to have should a hard stance on expiration time frames for reward points. This certainly drives businesses to other organizations that have less stringent policies. Enterprise Cares.

Marc Messineo, We understand how frustrating this must have been for you. If you have questions about our Enterprise Plus program, please use the link provided here. Http//bit.ly/1nZQF3p To speak with us further, please send a detailed email to ehiescalationscc at mailca.custhelp.com with the exact rental location, your contact telephone number, email address, mailing address, date of birth, and any rental agreement or reservation numbers so that we can research this promptly. We look forward to hearing from you.

Regards, Carol H. Social Monitoring Hipolito Quiles. With my comments I’m keeping a promise I made to Asst.

Nicole, at your Enterprise facility in Thousand Oaks, CA. You have an excellent team, that has always gone way beyond my expectations of service. This last time, I needed a vehicle since my car was in the shop for a few days. I got a week rental, because I had Jury Duty on 7/10 it was determined that I get it from 7/8 to 7/15.

The Hyundai Accent filled my needs, it was economical and very reliable. When I had to return it the Enterprise Office was across the street from the shop. I also remember that my rental in January was due to a suggestion to rent it to go to the airport without hassles and on my own time. That suggestion also worked out perfectly.

In conclusion, I wanted to commend your teams in Thousand Oaks, CA., for always providing excellent service beyond the box. I’ll keep Enterprise as my first choice, when renting a car.

Enterprise Cares. Upon arrival @ PDX on July 20, 2017 in the morning, my brother (who made the initial reservation) received a voicemail from Josh @ the Hillsboro office that he could not accomodate his reservation for a van. I returned his call, stated that they are in shortage and trying his best to find us a van. Since we were @ the airport, I asked Josh if he could contact them if there was one available here.

After a long hold, he couldn’t reach any manager at the airport. I informed him that we are at rental office and could give my phone to someone at the PDX office.

He said that would be great. I approached someone at the counter and informed them that I have Josh @ their Hillsboro branch and he had been trying to reach them. After Josh spoke to a female customer service, they were able to provide us with a white Dodge caravan. I was added as an additional driver by my brother. Our problem started on the night of July 23rd after trip to Seattle. Maybe few miles to our hotel in Hillsboro, I smelled something burning coming out of vent on the van.

I saw the gage on the panel going up. Informed my brother that we should report this tomorrow. On the morning of July 21st, spoke to Jordan (stated he was the Assistant manager) that the car is over heating. He stated their were no cars available to accomodate 6 people, will try his best to find one and will call me back.

I asked how long will that be, he stated not sure. I told him that this is a family vacation and we had planned this for awhile. We all came from different states. I even spoke to Maggie their branch manager our situation. She stated she understand and will give us a discount for our lost time. She never called back but Jordan did.

He found us a comparable car but we need to go with the tow truck driver to Portland and pu the car. I told him I don’t feel comfortable going inside a car with someone I don’t know and should send someone to pick us up, This is their fault not ours. Why should we be responsible for going to airport since this is your responsibility? After 2 hours wait (this is now 2:00pm) Mitch from Hillsboro Toeing showed ip. He said he’s only their to pu the van not people.

He’s not a taxi driver. Called back Hillsboro branch and spoke to Josh. Told him that Mitch is not willing to take any of us.

Gave the phone to Mitch and told him that it’s gtheir responsibility to take care of us not his. That you ruined our vacation and be responsible enough to send at least an Uber or taxi to pick us all up. Feeling sorry for us, he said he’s willing to take one if us. Josh then said that I couldn’t go, it has to be my brother who should go since he initially made the reservation. I told Josh what about our lost time and travel?

Told him we should be reimbursed for our lost time and bonding with my family. He stated I should deal with their PDX branch since that is where we are picking up the replacement car. At 6:00pm, my brother came back with the car. Askefd him if he spoke to a manager, said no. He was just too tired exhausted and was in traffic the whole day. The guy just told him he’s giving him a 20% discount on our bill. Told him we lost a day and reservation to our day’s itineraries.

Getting inside the Dodge SUV car, this car is no where in comparable with the Dodge caravan. This is smaller, no navigation system and no power. This is a downgrade from my brother’s reservation. It was not comfortable and couldn’t even fit our luggages. I think 20% discount is not enough to compensate us for lost time and bonding with our family. Maggie or Jordan or Josh never gave us a call back. You should up your customer service and be responsible enough to check the maintenance of each vehicle before you pass it on to the next person who rents it.

This is unacceptable!!!! Enterprise Cares.

I rented a car from Alamo at the Springfield Missouri airport on 5/21/2017 at 11:50 pm and returned it on 5/23/2017 at 7:32 pm, rental agreement # 635690604. I flew in with my wife and two kids to attend my father’s funeral, who passed away suddenly on 5/18/2017–I attended the funeral on 5/22/2017 at 10:00 am in Pierce City, a small town not to far from Joplin. Our flight had been delayed three times and we were pretty tired by the time we arrived in Springfield as well as pretty emotional because of my father’s passing so we forgot to go over the car thoroughly (big mistake). In June we got a letter from Tiffany J. Lear at Alamo’s damage recovery unit requesting a check for $5,381.23 for hail damage that supposedly occurred while the car was in our possession (claim # 10874373). We were shocked because there was no hail where we were or even any severe weather. We did notice some hail damage on 5/23/17 when I saw the car from my condo balcony two floors above it but didn’t report it because it was tornado season and we assumed that Alamo was holding off fixing the car until after tornado season was over.

We called Tiffany Lear and asked that they look into it further because there was no hail where we were when we had the car. She said she looked into it further and that we would still be held responsible. So, I did some investigating myself and found out that the nearest hail reported during that time was 200 miles away in Moberly Missouri. Tiffany also informed me that she was the one that did all of the investigating for the branch and submitted her findings to the branch and the branch made the decision to go after us.

I think I am dealing with someone that doesn’t want to admit that her research was faulty or I am dealing with a branch that wants to collect from someone and doesn’t care about the facts. There was, however, severe weather in the area a few days before we rented the car. I am very frustrated and will not stop trying to find someone smart or honest enough to look at the evidence and to see that there is no way we should be responsible. Enterprise Cares. First let me start by saying the young lady at your Pensacola Airport office was very professional but really unable to assist. I am a previous employee for the Tennessee Admin office under Roger Price.

I use Enterprise when ever I am needing a rental and feel I have always received good service. Unfortuniatly this was not the case my last rental. I reserved a Premium SUV for pick up July 19th through July 23rd.

My husband and I, along with 4 other friends were coming to Florida to celebrate my 10 year anniversary. I called on the 17th of July to confirm my reservation because I knew space was an issue with 6 adults and luggage, and I do remember how the rental offices worked. I was assured that my SUV would be waiting for me and our party. Well, after a wonderful flight we arrive and are told that they don’t have the vehicle I had reserved, but that they did have a Dodge Journey with a third row. Now please keep in mind we have 3 grown men and 3 grown women plus luggage, no children, this vehicle would not even hold us none the less our luggage too. My husband and I own a auto repair shop in our hometown, we are very familary with vehicles. When asked what else they had, we were told they had an suv but it was already rented, but not gone from the location.

Now I ask you, how is that possible? Then we inquired about getting one from another rental agency, and was informed we couldn’t do that. Mind you, several rental agencies there had SUVs.

We then were told there was a caravan (minivan). By this time it was almost two hours later and we wanted to get to our hotel in Fort Walton. We did accept this vehicle but was not happy with the entire situation. I called prior to our pick up day to insure we were going to have a big enough vehicle, I went out of my way to use Enterprise because of my past with the company, and the embarrassment of being told we had to drive a minivan. If I wanted a minivan I would have rented one.

We take several business trips each year meeting with potential customers and all I could think of is how embarrassing it could have been. I am thankful it was a group of friends this time. I will choose my rental agency’s in the future very carefully. I am disappointed in Enterprise and feel this should not have happened considering the extra step taken.

I will be reaching out to my credit card company also to inform them I did not get what I paid for. The charges should have been adjusted and the damage waiver coverage waived for this rental. I look forward to hearing from someone. Enterprise Cares. Longview Texas Spur 63 Branch confirmed Reservation: for 15 Passenger Van 7:30 am pick-up on 7/21/2017. Not sure if Joshua gave me the correct confirmation number.

We arrived at 8:00am to your location in Longview No Van. We had a group of kids awaiting pickup for a field trip out of town at 8:30am. My wife called an Confirmed with Joshua Asst Branch mgr?

On 7/20/2017. He said everything was good van be ready for pickup on your arrival the next morning. This was bigger than a inconvenience, how do you tell a group of 4 and 5 years that trip was cancelled due to some incompetence of a bunch of grown ups. As soon we arrived on pick up day the lady that was assisting my wive went to the back and did not return. Asst mgr came up frt and informed us that their was no van available. And we would be lucky even getting one four hours later at 12:00 pm. Not acceptable, they new about this situation at 5:00 pm the previous day 7/20/2017.

What was wrong with a courtesy call. Since they already knew the situation.

I’m very disappointed And plan on not using Enterprise again.we have use you guys for years but not anymore. I can’t in good conscious continue to do business with this type of customer service. 1 more thing I got the area rep phone number and called and text him have not heard from him some 36 hours later. (Alex E.) A Managers job is to handle hard situations like this in the best interest of the customer. Didn’t Happen in this situation I’ve read some previous comments and the way it sounds this is the norm/ Business as usual Enterprise Cares. I made a reservation for a 15 passagner van June 22 for july 21 thru July 24. I called and confirmed my reservation weekly even went to the office to get a print out of the reservation.

Knowing this was important my grandmother is 93 suffering with cancer and wanted us all to ride to get her to what she feels is her last vacation.today which is the 21st I went to pick the van up gave them my information and the agent stated that I would have to use a money order I brought her a money order for 643.13 while giving her the money order I was asking about the can she stated it was ready to go she left and came back with James cheatwood who explained that they did not have the van and the keys was still with the last customer who they were trying to get in touch with. Our reservation was at 3 and we’re running out of town now an hour later they stated that I could either wait till they find the van or drive 2 hours away to Anderson which is going the opposite direction. Enterprise Rental Car On May 31, 2017 I rented an economy car but was given a Chevy Malibu from Enterprise rental car.

I was given a free upgrade by Nick for my loyalty to the company. The very next day on June 1st my husband collapsed in our bathroom with an aortic aneurysm. He had to be rushed by ambulance to Barnes Jewish Hospital. On June 2, 2017 I called Nick, the supervisor of the Alton IL branch of Enterprise and let him know of what happened and that the car was parked in the Barnes Jewish hospital parking garage but I could not find the keys. Nick informed me that I should call Roadside assistance to help me. Roadside assistance came on Tuesday and Wednesday however we did not find the keys.

The car was dispatched to be towed but never was towed from the hospital. There is surveillance in Barnes Jewish Hospitals garage to show that the car was parked at 6b in the South garage the whole time that it was not picked up. On around 6/21 I retrieved my computer bag from my brother and found the keys in the bag to the car. Out of the kindness of my heart I made a call to Enterprise and told them that I found the keys to the car, all the while assuming that the car had been picked up from Enterprise long before then.

However, I found that the car was still parked in the garage and that no one had picked it up. I asked if someone could come to the ICU unit and pick up the key because I was told by the doctor that my husband was showing signs of death and that they didn’t think he wasn’t going to live very long so it was imperative for me to stay at all costs in the room or nearby.

The representative from Enterprise came and got the keys. I called Nick and told him that the car should arrive soon and that someone had picked it up. Nick agreed to work with me about the price of the rental given the situation and I assumed that I would not be charged for all of the days that the car could have been picked up by the company.

Unfortunately I requested a copy of the bill from Tanner on 7/18/17 just out of curiosity and found that I had been billed for 22 days for a total of $1,976.88! I am hurt and offended that a company of your stature would be so insensitive, unprofessional and would commit an illegal act such as this. I had full coverage insurance purchased through Enterprise just in case something severe happened while I had possession of the vehicle. It is amazing that I had to bury my husband who was the love of my life and concern myself afterward with how I am going to pay a bill that was wrongly erroneously charged without regard to the situation that could have been resolved with a simple pick up of the vehicle or extra key being made. The dispatcher Ramona informed me that the car was never dispatched by their company and gave me the case number and 09538441 to prove that it was a mistake on their end, the local company in Alton has records of several calls that were made and returned by myself and the manager of the company letting him know that the car was still parked and that the keys were lost. I never got the pleasure of using the car, except to drive it to the hospital where it stayed parked the entire time from day one until it was returned. Please restitute this matter and correct these charges.

I should only be billed from Wednesday May 31, 2017 to June 6, 2017, and I should only be billed for an economy car because Nick gave me a free upgrade, due to my frequency of renting through my company Lewis and Clark Community College. If this case is not resolved I will be mandated to report this to the college President and Board of Trustees. I’m sure that the college officials will not take this level of dishonesty lightly.

It is my hope that this problem can be resolved and we can continue to do business without delay. I received a call from a representative named Maggie. She stated that the car was reported lost on June 6, 2017. I am insulted that someone would go so far as to lie about such a serious situation. I endured being by my husband’s side for 21 days of whom I just buried, I am dealing with the reality of having to raise a 7 year old by myself, I am dealing with the heartache of never seeing the love of my life again, please don’t add to it with something that can be easily resolved by your company through truth and facts.

Thank you so much for correcting this matter expeditiously. Enterprise Cares.

I just got off of the phone with your national corporate off for the third or forth timeI had a confirmed reservation made on 3-11-17 () for 7-1-17 MY WEDDING DAY ( I also called in on three separate occasions to confirm my reservation) for a convertible. When I arrived that the location on Palmetto St. There was no convertible and that (I have been told by multiple reps and managers on phone calls with help desks and the corporate complaint office) I should have received phone calls saying that there was no convertible available (I never received one of the calls). At the local branch on the day I went to pick up my reservation there was ABSOLUTELY no remorse for your companies mistake. I have made multiple calls to different phone numbers (help centers and corporate offices) and told that my complaint was escalated and that I would hear back from someone “very soon”, it has now been 16 days and I have still not received one single call back, from the branch manager, the area manager, the regional manager, or as promised from multiple members from the corporate complaint department as promised.

This rental car that was supposed to be a surprise for my brand new with do leave my wedding reception in but the top down the next day and drive from Florence SC and drive down to Key West FL. So this terrible lapse in customer service affected a wedding and a honeymoon not just a lets rent a car experience. This is deplorable and disgusting. I hope maybe one day that I will be able to talk to someone at enterprise and that they might actually care about what happened.

Enterprise Cares. I stopped to pick up a car that’s was reserved and paid for through my employers corporate account. I was told I couldn’t have the car because I was in the “do not rent” list when I asked why the store manager said she didn’t know. She said all she knew was it was from eight years ago I owed them 271 dollars and even though I was not renting or paying for the car I couldn’t have it! So of course I said you want me to pay you almost 300 dollars and you can’t tell me what it is for. I haven’t rented a car personally form enterprise ever.and certainly never damaged anything, No way I can owe you money!

My employer spends thousands of dollars every month with enterprise and also use enterprise service dept to maintain their fleet! She gave me a number to call no one answered,manager said she would call me back and of course she didn’t. All I know is I have to use my personal vehicle for my trip!

I have contacted the proper people to look into using other companies for cars and maintenance, it’s terrible customer service to refuse to rent especially when you can’t tell me why! Enterprise Cares.

Your response is nonsensical. You have ZERO interest in speaking with your clients. I spoke with Heather in escalations who said executives don’t take phone calls.

Thinking this might not reflect your policy I tried again, this time speaking with Manuela who echoed Heather’s sentiments. What passes for a reservations phone # is a nightmare with people you can’t understand and apparently equipment so poor I could clearly hear the discussions of several other call center employees on my line. The last time I tried using your company your employees couldn’t locate my corporate account number.

Bad business practices shouldn’t be rewarded. I’m done with you.

And from the looks of the comments on this board so are many others. Good job running dad’s business into the ground kids! This is what happens I suppose when the kids inherit the business from dad and don’t actually do much of their own work.

Oscar gallardo. Dear Pamela Nicholson, Mr. 11:25am Sat, Jun 17, 2017 – Online: “Your confirmation number is ”. Saturday, June 17, 2017 @ 12:00 PM.

Address: 3745 Boulder Hwy, Las Vegas, NV 89121. -11:30am: I called for a pickup. Anthony asked me to hold.

I held for 15 minutes. -11:45am: I called and called back. Anthony picks up and remembers me, but said its too late to pick me up. Gave me the phone number to another branch.

Didn’t offer to connect. Didn’t offer to explain the situation to them for me. -So, its his fault I didn’t get to His office on time, so I’m left at square one. Don’t call Enterprise. They WON’T pick you up.

Because THEY put you on hold too long and will leave you high and dry. Enterprise Cares.

On 6/28/2017 I made a reservation through a 3rd party for a rental car pickup by 1:00 pm when I arrived at 2:40 pm I was told that my reservation was cancelled and there were no vehicles available, they were all reserved and the office at 320 N Hunter Street in Stockton, CA could not call another Enterprise to see if they had vehicles available. I asked for a Manager and she stated she was the Manager I asked for the General Manager she stated she was off until tomorrow. I asked for the Corporate office number and I was given a number in Sacramento to a recorded line.

I’m a Disabled Veteran and I had my children who are 9 yrs old and 4 yrs old and we had to walk back to my Mother’s residence who just had a medical procedure. I’ve served over 20 years in the Military and to be told my reservation was cancelled and due to the fact I went through a third party I should have called is unexceptable. I’ve never been exposed to such horrific customer service in my life. Samantha did offer to move my name to the top of the wait list and call if something became available and she did approximately 30 minutes later after locating a vehicle at another enterprise. However, the damage was already done. I pray this is just an isolated incident not a true representation of Enterprise Corporations.

No comments or explanation needed. Enterprise Cares. LaKeisha Gibbons, We are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. We’d like to pass your information along to someone with authority so that they are aware of your concern, please send your contact telephone number, reservation number, the exact rental office location and the above details to ehiescalationscc at mailca.custhelp.com. We look forward to hearing from you soon.

Warm Regards, Carol Social Monitoring Melissa Miller. I want to let you know about an experience I had in Ft.

Lauderdale Fl. My father passed away on May 22, 2017. I live in North Carolina but had flown down the previous Wednesday (May 17, 2017). The night of May 22, 2017, my brother flew in from Connecticut. The service was Wednesday morning and by that afternoon we were packing up my father’s condo as we both had to get back to our respective homes.

We called enterprise on Wednesday (May 24) and reserved a minivan for $29.99 a day which included unlimited miles. We received a confirmation email with the vehicle type, day, time etc.

We were told this was part of a deal to “help move these vehicles out of Florida,” “that there were too many down here”. We had originally asked for a cargo van going one way to North Carolina (drop off in NC) and were told this was not possible. The suggestion of the minivan with fold down seats for $30 a day sounded like a good compromise. We were scheduled to pick up the van on Friday (May 26) at 4:00pm. On Friday (May 26), my brother and I decided to call and see if it was possible to pick up the van earlier, it was around noon. We were told that there “were no vans available”.

Ok, we’ll pick it up at 4:00. There are NO vans available at all.” The man I spoke to kept repeating “I’d love to help you but all I have is a Nissan Sentra.” Are you freaking kidding me? I spoke with escalation who WHILE WE WERE ON THE PHONE FOUND A VAN AND RESERVED IT. Problem solved. I received a confirmation email WHILE I WAS ON THE PHONE WITH ESCALATION. Crisis averted. EXCEPT THAT THEY DID NOT HAVE ANY VANS EITHER.

NO ONE HAD ANY VANS. I am absolutely dumbfounded how you folks can be reserving a specific type vehicle for a specific need, send confirmation emails, but then NOT have that specific type vehicle actually available. At 3:00pm I finally found a mover to come and pack up my dad’s belongings and bring them to NC. We were originally going to pay about $90.00 for the van for three days (taxes were already included and as stated earlier, unlimited mileage). I had donated tons of my dad’s things due to the fact that we only had a minivan to bring the stuff back with us.

The movers charged $1080.00. I had to come up with $1080.00 right then, at 3:00pm.

We were leaving at 6:00am the following morning. I had already been through a week of absolute horror watching my dad suffer and die, gave away a lot of his things, and now enterprise has screwed me at the last minute. I am so glad we called at noon. Had we showed up at 4:00 to pick up the van, what would we have done? I was very lucky to find a company (one I had NEVER heard of-I prayed they would do a good job), at the last minute on a holiday weekend. All for the bargain price of $1080.00.

I am so angry. So disappointed. Enterprise will NEVER be my first choice in car rentals ever again.

I hope to NEVER have to use you and I have shared this story with many, many, people and have posted it on social media. Your company turned an already extremely trying and emotional time into an even greater hardship-between having to FIND someone to move us, on a HOLIDAY weekend, and having the cost go from~$90 to $1080.00. I wanted you to know about this experience in the hopes that you will do SOMETHING to prevent this from happening to someone else. What if I had reserved a van to transport a group of kids or elderly people? A Nissan Sentra would not have cut it. Sincerely, Melissa Miller Enterprise Cares. Melissa Miller, We are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer.

We’d like to pass your information along to someone with authority so that they are aware of your concern, please send your contact telephone number, reservation number, the exact rental office location and the above details to ehiescalationscc at mailca.custhelp.com. We look forward to hearing from you soon.

Warm Regards, Carol Social Monitoring Valerie Goins. To say my experience with Enterprise has been terrible is an understatement. I am in the process of Enterprise “investigating” damages to the rental car I had from May 31, 2017 to June 2, 2017.

Upon return to the Enterprise located on Stagg Hill Drive in Manhattan, KS, the employee went out to inspect the car. Inspect is not an appropriate term as it was more of a lengthy examination of over 5 minutes while my husband and son sat in our truck watching him go over the car with a fine tooth comb. They ended coming inside to ask me why he was out there for so long. I didn’t know until the employee returned and announced there was hail damage to the vehicle and they were going to have to start the claims process.

My husband, myself, and my 16 year old son stood there flabbergasted. We all looked at one another and said “it didn’t hail”.

The employee stated the regional manager had sent out an email that the needed to be on the lookout for damage to vehicles due to severe storms in the area. That’s all well and good, except for the fact that there WERE NO SEVERE STORMS while I had the vehicle. It rained on June 1, 2017, rain, no hail. We told the employee any hail damage had to have already been there and he claimed that was not true. He did ask if I had traveled out of the area, as maybe the damage occurred in a different area. Then he double checked the mileage and since I had only driven 60 miles, realized that wasn’t possible.

We left the office unsure of what was going to happen next. Well, what happened next was I received a letter from Enterprise stating the Damage Recovery Unit received notification of damage to the vehicle I rented and to provide my claim/insurance information. My insurance company has spoken with Enterprise’s Damage Recovery Unit, AKA the Witch Hunters in my book, as have I. My insurance adjuster has provided irrefutable proof from 4 different sources that there was absolutely no hail during the time I had Enterprise’s rental car.

How this is still ongoing is beyond me. I received another letter in the mail on Saturday stating “Our records reflect you have questioned whether you are responsible for the damage that was documented upon return of your rental. We have contacted the rental location and based upon our investigation, we must continue to hold you contractually responsible for this loss in accordance to the terms and conditions of your rental agreement. If you have not already done so, please report this claim to your insurance and/or credit card company and provide us your claim information”. Ummmm, excuse me?!?!?! What investigation?!?!?

What proof could there possibly be that I am contractually responsible for the hail damage that didn’t happen while I had this vehicle?! IT DID NOT HAIL WHILE I HAD THIS CAR! To the contrary, my insurance company found evidence it hailed on May 27, 2017-4 days BEFORE I had the rental car. So let me get this straight-because Enterprise employees did not document damage that happened either while another person was renting this vehicle, or it was parked in the lot, it’s now my financial responsibility? Poor performance on Enterprise employees documenting damages to the vehicles does not equate to my financial obligation or responsibility to pay for this. This whole situation is preposterous and unethical on the part of Enterprise. I would like someone to take responsibility for the farce that is the “investigation” into this matter and rectify this situation.

I do not intend to accept responsibility for paying damages to a vehicle that did not happen while I had said vehicle. I will await response, Enterprise. Do the right thing please. I reserved an SUV at the Munich airport.

Upon arrival, I was given a hatchback wagon and told that this was all that they had. I was informed that someone from Enterprise would be available if there were any issues upon return. The rental location was in a dark parking garage, making inspection very difficult. During the rental, Enterprise charge my credit card for the full deposit – not a credit hold as originally informed. Upon returning, there were no Enterprise representatives at the return area, which was managed by an outside company.

The person singing in my car told me that there was a rub on the tire where the letters were raised. In the dark garage, it would have gone completely unnoticed. I insisted on a return document – they normally just drop the keys and walk away in Munich – not normal by US standards. I took the paper to the Enterprise rental desk and asked for a final bill. I was told that the service company wrote that there was a cut, not a rub on the tire. I asked the Enterprise agent to show this to me.

He told me that this was not possible and that I should just wait for my bill to come by email. Upon returning to the US, I first found out that they had charged me instead of the credit hold.

The charge shows the vehicle being returned one week prior to the actual return – this is strange. I waited an additional day for Enterprise to send me a final invoice by email. 48 hours after the return, I called Enterprise in the US and provided details of the issue. I was told that I would receive an email reply withing 24-48 hours.

Two days later, I called Enterprise again and went through the process. I was told that the station manager in Munich would reply within 24 hours.

One day later, I called again, got to a supervisor, and asked for someone in the US who could take ownership of the problem. She informed me that the resolution would have to come from Germany and that there was no one in the US at Enterprise who could help me. I filed a challenge to the charge with AMEX in order to see if I would get anyone to work on this matter. I have wasted 4-5 hours during the several days attempting to get this resolved. I think that someone from the parent corporation headquarters needs to take ownership of total failure in communication between Enterprise and its operations in other countries.

Enterprise Cares. I will never use Enterprise and I will tell everyone I meet not to use Enterprise.

I will put it on Twitter, I will put it on Facebook. I will get NO ENTERPRISE bumper stickers. I have money but I do not have charge cards. One reason I have money is because I do not have charge cards.

I have a Visa Bank Card. I had this trip to Branson coming up and decided I wanted to rent rather than take my 2008 Saturn. Another reason I have money. I went online and asked for rental car services that took Visa Check Cards. Orbitz directed me to Enterprise and to the one closest to my home. I talked to them at least four times.

I downgraded from a van to a car. They called me yesterday to confirm. I had a friend drop me off. When I got to the counter the woman wanted 2 check stubs and a utility bill. NO ONE TOLD ME THAT.

I had my insurance card and showed her that, it had my address and lots of other information on it. They were closing in 30 minutes. She had a stranger take me to Budget. Budget would rent to me but they only had an SUV and it would be $700.00 for the weekend. I was still stranded.

My son finally sent Uber for me. I will be driving the 596 miles to Branson in my Saturn tomorrow. I have no choice. And honestly. I get 5 checks a month and NO PAY STUBS. They are all direct deposited.

WHO HAS PAY STUBS???? I am so past furious.

I hate you with every fiber in my body. Enterprise Cares. This was my first and will be my last time renting through Enterprise.

I reserved a car online for this past Saturday June 17th and was returning the car the next day. I went with Enterprise because they had really good rates so my experience afterwards is really disappointing. I picked up the car on Saturday and I was told that they were closed on Sundays but they have after hour drop offs. I was told to park the car and put the key in the drop box. I specifically asked how would they know when I drop the car off and I was told that they check the cameras.

Sunday I was supposed to have the car back by 12 pm and I dropped it off at 11:15. I thought everything was all set until I received a phone call this morning June 20th, 2 days later asking me when I was going to return the car. I explained to them that the car was dropped off and keys were put in the drop box like I was told to do. They told me there was no car or keys when they came in Monday and they saw a note saying that the 1800 number left a message saying the car was at an autobody shop. I explained to them that that’s impossible and to check the cameras. They called me at 9am and I called back maybe 4 times in between 10am and 4pm to see if they had checked the cameras.

I even called on 3 way with a person from the 1800 enterprise number and she told them they no one left a note with them stating that information. I felt like I was getting scammed. I kept getting a “No we’re trying to locate the car. Maybe you didn’t put the keys in the drop box correctly “. At this point I’m frustrated because I’m being accused of not returning a car, not putting keys into a box correctly and then taking the whole day to check a camera that for something that happened 2 days prior.

Finally I went to the location after work around 4:40 pm. I was told they still didn’t check the cameras but they located the car in Wisconsin! At this point my anxiety is through the roof. He was trying to explain to me that they’re trying to figure out how the car got there. Maybe they didn’t scan it in and let someone rent it for a one way trip or maybe they put the wrong license plate number down.

All things that has nothing to do with me and things that are a mess up on their end. I explained that I understand they need to find the car but they need to remove me from the situation because I did what I was supposed to do. I said I need a phone call back TODAY to verify I returned the car. I got a phone call an hour after I left saying they saw that I did return the car like I said I did and that they messed up and logged the wrong license plate number when the rented it to me.

They ended up renting that van to someone else on Monday and that’s why the van wasn’t there. Needless to say, this experience was the nightmare from hell. Enterprise Cares. Rented the car via computer.only to be told at office it doesnt helpyet they found they paper so i just had to sig GREAT,,Robert started the car I SPECIFICALLY ASED ‘IS THERE anything I should know about the car cause once I didn’t know I had to press the break while pressing the button,he said no,nothing(ps didn’t show me gas cap wipers NotHING!),ALL down hill after tha. I get the car down the blcok to my house wont start again.

My daughters hysterical crying,says key fob damaged. I called over 8 times from the office to roadside ass.(who said would take hours) I could tell they didn’t want to help BUT WHY CoULDNT abyone tell how to start the Dodge dart. I told my daughter to the FRIENDS FUNERAL which was OVER HOUR AWAY(just didn’t want to take my car in first place cause battery light kept going on).I BEGGED exterprise to send someone,helpl me somehow that I was going to miss the funeral.THey didn’t care! ONE HOUR LATER ROBERT ( manager at store came and starts car right up explanining its NOT the key you use its the piece of plastic on the remote!!!!!I said what am supposed to have e to esp.By this time I missed the funeral. I was crying and sweating as it was over 100Robert didn’t even say SORRY-(that would have helped) SIncerely R MILLER.few days later ha Enterprise Cares. Nicholson, Mr Nestor and Ms, Taylor-Broughton: On March 21, 2017, I reserved ONE 15-passenger van for our annual youth summer mission trip.

All our teens would be riding together in ONE VAN because we only had ONE DRIVER. Three months later, on Friday, June 17, 2017, Kelly from your Beaver, PA location called to tell me everything was in order. She simply wanted to remind me to bring my driver’s license and certificate of insurance. On Saturday morning, June 18, 2017, at about 10 AM, Hailey from your Beaver, PA location called to tell me she did not have the passenger van I reserved THREE MONTHS PRIOR. The best she could do is two 7-passenger SUVs. I told that would not work because we only had ONE DRIVER.

We were leaving the next day, and so there was no time to get a second driver. She said there was nothing to be done. We had to take two SUVs. Not wanting to disappoint the teens and feeling completely helpless and frustrated and having no other option, I got a buddy to drive me to the rental location. About 12:15 PM on that Saturday, IN THE CAR ON MY WAY to the Beaver location, about a mile away, I called to make sure all was in order.

This time Hailey told me she did not have the SUVs; they were at the Moon, PA location! I could get them on Sunday morning between 8 AM and Noon. I informed her that I was a priest and so Sunday mornings were not free for me. She could not help me. She suggested I pick them up on Monday. The mission trip began Sunday night and we leaving Sunday evening!

Never once did I receive an apology or an offer to deliver the SUVs, or make other arrangements, for all the inconvenience. Right now I have no idea how I am going to get 12 teens to their mission location on time. And Enterprise certainly was not very helpful in resolving the problem that Enterprise created.

And to add insult to injury, I spent nearly a total of an hour on hold waiting for an answer to my repeated phone calls, hearing how Enterprise prides itself on its attentiveness to the renter. That was not definitely my experience at all!

Enterprise Cares. I would like to commend your Salt Lake City airport Branch Manager, John Kelley for his professionalism and kindness in addressing a problem I had with a vehicle I had rented. My family had rented 2 Ford Expeditions for 15 days to travel to a number of National Parks. Etv Oriya Serial Apa here. Without going into a lengthy recap of the situation, let it suffice to say that upon return of the vehicle I drove I explained to Mr. Kelley the problem I had with a tire and also shared a couple of other concerns (no windshield wiper fluid and manuals that were stored in the tire jack compartment rather than glove compartment). Kelley listened carefully, immediately apologized without questions, and asked what he could do to make things right. My intent was only to make him aware of the problem and I did not expect a refund of any kind.

Kelley offered me a generous discount off our final bill along with his sincere apologies for our inconvenience. While that was greatly appreciated, his kindness, genuine concern, and professionalism was what impressed me most. It’s not an experience you have everyday! So, my thanks again to John Kelley, and to Enterprise! Enterprise Cares. I spoke with Ashley Blauvelt about 9:30am today to setup a reservation for insurance car rental. We discussed the car size, type and year.

She clearly articulated that I would be driving a Ford Explorer 2017 and had her repeat it back to me twice while I was on the phone to replace my Ford Trans Connect because of the compartment size. I was provided a Jeep which is not suitable for my use replacing my current vehicle. Also, I clearly communicated with Ashley Blauvelt to be pick up at 1pm. When call at 1:15pm, Derrick answered the phone and stated that my reservation was not in the system to be pick up.

That there was some systems glitch with my direct bill authorization. I did not get pick up until 1:54pm. This means I miss my appointments. I reside in Manchester,NH and need to swap this vehicle to the Ford Explorer or a larger vehicle. Okay Enterprise Cares.